Guest Experience Specialist

Oxygenonline; Karaman Merkez; On-site; TRY 90,000 - 150,000; Full time

Job summary

Oxygenonline in Kerala, India is seeking a customer service associate to welcome guests at the branch, provide guidance, and ensure a smooth and pleasant visit.

You will collect customer feedback to help improve service quality, address basic queries, and direct customers to the appropriate department while maintaining a courteous, brand-aligned attitude.

The role focuses on upholding our service standards and creating a warm, professional atmosphere for every visitor.

Responsibilities

• Ensure a warm, professional, and personalized welcome to every customer visiting the branch.
• Provide guidance and support to customers, ensuring a smooth and pleasant experience throughout their visit.
• Collect and document customer feedback to help improve service quality and customer satisfaction.
• Maintain a courteous and approachable attitude while resolving basic customer queries or directing them to the concerned department.
• Uphold company service standards, ensuring a positive brand image at all times.

Job description

Oxygenonline in Kerala, India is seeking a customer service associate to welcome guests at the branch, provide guidance, and ensure a smooth and pleasant visit.

You will collect customer feedback to help improve service quality, address basic queries, and direct customers to the appropriate department while maintaining a courteous, brand-aligned attitude.

The role focuses on upholding our service standards and creating a warm, professional atmosphere for every visitor.