Guest Experience Agent

Swissôtel Hotels & Resorts; Osmangazi; On-site; TRY 40,000 - 60,000; Full time

Job summary

Bir otel yönetimi firması, Misafir Deneyimi Temsilcisi arıyor. Bu pozisyonda, misafirleri karşılama, olağanüstü müşteri hizmeti sunma ve konaklama süresince yardımcı olma görevleri bulunuyor. Müşteri odaklı bir ortamda deneyime sahip olan adaylar tercih ediliyor. Esneklik ve iletişim becerileri önemli.

Qualifications

• Önceki ön büro veya müşteri hizmetleri deneyimi.
• Esnek çalışma saatlerine uyum sağlama.

Responsibilities

• Misafirlere check-in, check-out ve konaklamaları sırasında hizmet sunma.
• Misafir şikayetlerini yönetme ve çözme.

Skills

Müşteri hizmetleri deneyimi

Zaman yönetimi

İletişim becerileri

Tools

Opera Cloud

Job description

Şirket Tanımı

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

İş Tanımı

As a Guest Experience Agent, you’ll welcome guests and ensure a smooth, friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced, customer-focused environment.

Key Responsibilities

• Deliver exceptional customer service during check-in, check-out, and throughout guest stays
• Proactively manage and resolve guest complaints
• Handle credit, cash transactions, and related documentation accurately
• Promote hotel services and special offers
• Respond to phone and email enquiries promptly

Nitelikler

What we’re looking for:

• Previous front office or customer service experience
• Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service
• Familiarity with Opera Cloud (preferred)
• Confident handling guest issues and building rapport
• Excellent organisation and time management
• Flexibility to work various shifts, including mornings, evenings, and weekends

Ek Bilgiler

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.