Guest Communication Executive (Reservation)

HSH Group / The Peninsula Hong Kong; Fatih; On-site; TRY 30,000 - 45,000; Full time

Job summary

Join The Peninsula Istanbul as a Guest Communication Executive, where you will manage customer interactions and reservations in a luxury hotel environment. Ideal candidates will have at least one year of experience in a similar role, excellent communication skills, and a commitment to exceptional service.

Qualifications

• Minimum 1-year experience in a similar role in a luxury hotel.
• Fluent in English; a second language is desirable.

Responsibilities

• Handle all outgoing and incoming customer calls.
• Oversee Restaurant, SPA, and Hotel Reservations.
• Represent the hotel according to Peninsula Standards.

Skills

Customer service

Communication

Time management

Organisational skills

Problem solving

Adaptability

Job description

Guest Communication Executive (Reservation)

Business Unit: The Peninsula Istanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

An exceptional opportunity to join our high-profile hotel in Istanbul.

The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.

Be a part of the highly experienced team.

Key accountabilities

• Responsible for all outgoing and incoming customer calls, verifying accuracy and handling emergency issues.
• Ensuring that all calls are handled efficiently, overseeing Restaurant, SPA, and Hotel Reservations.
• Representing the hotel in accordance with all Peninsula Standards and Service Principles.

General requirements

• Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations.
• Thorough knowledge of customer service needs and techniques.
• Excellent communication, time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.
• Fluent English communication proficiency. Expertise in a second language would be desirable.

We look forward to welcoming you to the Peninsula family and receiving your resume.

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