German-Speaking Customer Services Specialist

Randstad Türkiye; Levent; On-site; TRY 150,000 - 300,000; Full time

Job summary

A leading company in customer services is looking for a Customer Services Specialist to ensure smooth sales processes and handle customer complaints. The ideal candidate will have a relevant degree, be fluent in German, and be skilled in using CRM and MS Office. Strong prioritization skills and a focus on customer satisfaction are essential for this role.

Qualifications

• Fluent in German at an advanced level.
• Experienced in reporting and data interpretation.
• Capable of managing multiple business processes simultaneously.

Responsibilities

• Coordinate customer-related operations with relevant departments.
• Manage customer complaint processes effectively.
• Enter, update, and follow up on customer complaints through CRM.

Skills

Customer satisfaction

Analytical mindset

Communication

Education

Relevant undergraduate degree

Tools

CRM systems

MS Office

Job description

We are looking for a Customer Services Specialist for our client.

Interested in ensuring the smooth completion of the sales process by coordinating customer-related operations with relevant departments,

Willing to take initiative by communicating with internal teams regarding customer orders and requests,

Motivated to manage customer complaint processes effectively,

Confident in using CRM and other systems related to sales and complaint management,

Eager to enter, update, and follow up on customer complaints through CRM systems.

nitelikler

Graduated from the relevant undergraduate departments of universities,

Fluent in German at an advanced level,

Highly focused on delivering customer satisfaction,

Proficient in using MS Office programs effectively,

Possesses an analytical mindset and a curious approach to work,

Experienced in reporting and data interpretation,

Capable of managing multiple business processes simultaneously, with strong prioritization and time.