German Customer Support in Turkey

Cross Border Talents; Osmangazi; Remote; TRY 50,000 - 150,000; Full time

Job summary

A leading customer support company in Turkey seeks a Customer Support Specialist. You will assist clients through phone, email, and chat, ensuring smooth interactions. Proficiency in German (C1) and English (B1) is required, along with at least 1 year of experience in customer service. This role offers a competitive salary, performance bonuses, comprehensive insurance, and the flexibility to work from home.

Benefits

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Remote Work

Qualifications

• Minimum 1 year of customer service experience, ideally in call centers or support roles.
• Turkish Citizenship required.
• Ability to work efficiently under pressure and manage tasks remotely.

Responsibilities

• Provide assistance to customers through phone, email, and chat.
• Guide users with clear information about services and products.
• Keep detailed records of customer interactions.

Skills

Proficiency in German (C1 level)

Proficiency in English (B1 level)

Strong problem-solving skills

Strong communication skills

Ability to multitask

Job description

Start Your Career in Dynamic Turkey!

Step into an exciting opportunity in a country known for its vibrant culture, rich history, and stunning landscapes. From lively cities like Istanbul to the serene coastlines and historic wonders, Turkey offers the perfect setting to grow your career in customer support.

About the Role:

As a Customer Support, you’ll be the first point of contact for clients, ensuring every interaction is smooth and professional. With your strong communication skills, patience, and problem-solving mindset, you’ll help customers worldwide enjoy a seamless experience.

Key Responsibilities:

• Provide assistance to customers through phone, email, and chat on inquiries, issues, and general support requests

• Guide users with clear, accurate information about services and products

• Handle updates, changes, or issue resolution promptly and professionally

• Keep organized and detailed records of customer interactions to ensure consistent service quality

• Stay up to date with company policies, procedures, and product updates to provide reliable support

• Collaborate with colleagues and share feedback to continuously improve support processes and customer satisfaction

Requirements:

• Proficiency in German (C1 level)
• Proficiency in English (B1 level)
• Turkish Citizenship
• Minimum 1 year of customer service experience, ideally in call centers or support roles
• Strong problem-solving, multitasking, and communication skills
• Ability to work efficiently under pressure and manage tasks remotely

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals

• Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!