German Customer Support in Turkey

Cross Border Talents; Çankaya; Remote; TRY 50,000 - 150,000; Full time

Job summary

A dynamic customer support company in Turkey is seeking a Customer Support representative to assist clients via phone, email, and chat. The ideal candidate will have strong communication skills, fluency in German (C1) and English (B1), and at least 1 year of customer service experience. The position offers benefits like competitive salary, performance bonuses, and the flexibility of remote work.

Benefits

Competitive Salary

Performance Bonuses

Comprehensive Insurance

Meal Allowance

Remote Work

Qualifications

• Minimum 1 year of customer service experience, ideally in call centers or support roles.
• Ability to work efficiently under pressure and manage tasks remotely.

Responsibilities

• Provide assistance to customers through phone, email, and chat on inquiries.
• Guide users with clear information about services and products.
• Handle updates, changes, or issue resolution promptly and professionally.
• Keep organized records of customer interactions.
• Stay up to date with company policies and product updates.
• Collaborate with colleagues to improve support processes.

Skills

Proficiency in German (C1 level)

Proficiency in English (B1 level)

Strong problem-solving skills

Multitasking

Strong communication skills

Job description

Start Your Career in Dynamic Turkey!

Step into an exciting opportunity in a country known for its vibrant culture, rich history, and stunning landscapes. From lively cities like Istanbul to the serene coastlines and historic wonders, Turkey offers the perfect setting to grow your career in customer support.

About the Role:

As a Customer Support, you’ll be the first point of contact for clients, ensuring every interaction is smooth and professional. With your strong communication skills, patience, and problem-solving mindset, you’ll help customers worldwide enjoy a seamless experience.

Key Responsibilities:

• Provide assistance to customers through phone, email, and chat on inquiries, issues, and general support requests

• Guide users with clear, accurate information about services and products

• Handle updates, changes, or issue resolution promptly and professionally

• Keep organized and detailed records of customer interactions to ensure consistent service quality

• Stay up to date with company policies, procedures, and product updates to provide reliable support

• Collaborate with colleagues and share feedback to continuously improve support processes and customer satisfaction

Requirements:

• Proficiency in German (C1 level)
• Proficiency in English (B1 level)
• Turkish Citizenship
• Minimum 1 year of customer service experience, ideally in call centers or support roles
• Strong problem-solving, multitasking, and communication skills
• Ability to work efficiently under pressure and manage tasks remotely

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals

• Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!