Genel M端d端r Asistan脹

BARCELO HOTEL GROUP TÜRKİYE; Nevşehir İl Merkezi; On-site; TRY 400,000 - 800,000; Full time

Job summary

Bu heyecan verici pozisyon, Genel Müdür Yardımcısı olarak, otel operasyonlarının yönetiminde kritik bir rol üstlenmenizi sağlar. Günlük iş akışını desteklemek, stratejik projelerde yer almak ve departmanlar arası iletişimi sağlamak için çalışacaksınız. Misafir ilişkilerini yönetmek ve ekip performansını artırmak için önemli görevler üstleneceksiniz. Eğer konaklama sektöründe kariyerinize yön vermek istiyorsanız, bu fırsat sizin için mükemmel bir adım olabilir. Dinamik bir ortamda çalışarak, misafir deneyimini geliştirmek ve ekiplerinizi desteklemek için yeni projeler geliştireceksiniz.

Qualifications

• 2-3 yıl benzer bir pozisyonda deneyim.
• Konaklama yönetimi veya işletme alanında lisans diploması.

Responsibilities

• Genel Müdür'e günlük programlar ve raporlar hazırlamak.
• Misafir memnuniyetini izlemek ve şikayetleri çözmek.

Skills

İletişim Becerileri

Organizasyon

Problem Çözme

Finansal Raporlama

Zaman Yönetimi

Education

Lisans Diploması (Konaklama Yönetimi, İşletme)

Tools

Microsoft Office (Excel, PowerPoint, Outlook, Word)

Otel Yönetim Sistemleri (PMS, Opera)

Job description

The General Manager Assistant plays a crucial role in supporting the General Manager (GM) with daily operations, administrative tasks, and strategic projects. This position ensures smooth communication across departments, coordinates key initiatives, and assists in managing guest relations, staff performance, and business goals.

Responsibilities:

• Act as the right hand to the General Manager, assisting with daily schedules, meetings, and correspondence.
• Prepare reports, presentations, and documentation for operational and strategic meetings.
• Handle confidential information with discretion and professionalism.
• Assist in monitoring hotel performance metrics and providing data-driven insights.
• Collaborate with department heads to ensure operational efficiency and service excellence.
• Support in monitoring guest satisfaction, handling VIP requests, and resolving complaints when necessary.
• Assist with budget management and cost-control measures.
• Ensure company policies, standards, and procedures are followed across all departments.
• Represent the General Manager in meetings and events when needed.
• Foster a positive work environment and act as a bridge between employees and management.
• Help coordinate staff training, recognition programs, and performance tracking.
• Assist in implementing new initiatives to enhance employee satisfaction and productivity.
• Support the planning and execution of special projects, events, and partnerships.
• Oversee hotel-specific initiatives such as sustainability projects, guest experience programs, and service upgrades.
• Collaborate with the marketing team on branding, social media presence, and PR activities.

Minimum Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum 2-3 years of experience in a similar role within the hospitality industry.
• Strong knowledge of hotel operations, guest relations, and administrative tasks.
• Excellent communication skills in Turkish and English (Spanish is a plus).
• Highly organized and detail-oriented, with strong problem-solving abilities.
• Ability to work under pressure and manage multiple priorities.
• Strong understanding of financial reports, budgets, and operational KPIs.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word) and hotel management systems (PMS), and Opera.
• A proactive, flexible, and hands-on approach to daily tasks.