Front Office Supervisor- Canopy by Hilton Istanbul Taksim

Hilton Worldwide, Inc.; Beyoğlu; On-site; TRY 150,000 - 300,000; Full time

Job summary

A global hospitality company is seeking a Front Office Supervisor in Istanbul to oversee reception operations and deliver exceptional customer experiences. Candidates should have 2 years of experience in a similar role in a 5-star hotel, fluency in Turkish and English, and strong leadership skills. This position offers various employee benefits including private health insurance and training opportunities.

Benefits

Monthly Transportation Fare

Private Health Insurance

Carpark subscription on discounted fee

Go Hilton Membership

50% discount on food & beverage

Free laundry and dry cleaning

Extended nursing hours

Paid Paternity leave

Unlimited Training and development opportunities

Opportunities from Hilton University

Qualifications

• 2 years of experience in a similar position in a 5-star hotel.
• Fluent in Turkish and English.
• Experience in supervising people and leading teams.

Responsibilities

• Supervise front office operations and guest check-in/out procedures.
• Drive sales revenue and promote hotel services.
• Conduct training programs for front office team members.

Skills

Supervising front office operations

Customer service excellence

Leadership

IT proficiency

Positive attitude

Job description

Job Description - Front Office Supervisor- Canopy by Hilton Istanbul Taksim (HOT0BXBT)

Overview

A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.

What will I be doing?

• Supervise accurate and efficient front office operations including check in/out procedures
• Support Team Members in handling Guest requests and enquires to ensure a positive outcome
• Ensure the Duty Manager/ Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
• Ensure a consistent, high level of customer service
• Brief front office team on any events or VIP guests in the hotel that day
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
• Act in accordance with the front of house equipment and the property management systems
• Conduct training programs on an ongoing basis
• Carry out shift handovers and brief team members as required
• Follow company brand standards
• Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

What’s in It for Me?

• Monthly Transportation Fare
• Private Health Insurance (after 6 months tenure)
• Carpark subscription on discounted fee
• Go Hilton Membership (Team Member Travel Program and Family & Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)
• 50% discount on personal food & beverage consumption in the participant Hilton hotels.
• Free laundry and dry cleaning for business attire
• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)
• 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
• Paid Paternity leave – 14 days
• Unlimited Training and development opportunities in and out of the Hotel
• Unlimited online courses opportunities from our own Hilton University
• Opportunity to make a positive impact on environment and community with Travel with Purpose program

What are we looking for?

• 2 years of similar position in a 5* hotel
• Turkish as native language and excellent command of English
• Experience supervising people and leading teams
• Positive attitude and good communication skills
• Committed to delivering a high level of customer service
• Ability to work on your own or as part of a team
• Competent level of IT proficiency. OnQ proficiency is an advantage

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job: Guest Services, Operations, and Front Office