Front Office Agent

Altunizade Suites Istanbul Curio Collection by Hilton; Fatih; On-site; TRY 25,000 - 45,000; Full time

Job summary

Join a leading global hospitality company as a Front Office Agent, where you will be the first point of contact for guests, ensuring their experience is exceptional from check-in to check-out. This role demands a commitment to outstanding customer service, effective communication skills, and the ability to work both independently and as part of a team. With a focus on delivering memorable experiences, you will have the opportunity to grow within a renowned brand that values integrity, teamwork, and leadership. If you are passionate about hospitality and eager to contribute to a dynamic team, this role is perfect for you.

Benefits

Career and development opportunities

Private Health Insurance

Discounted room rates

Complimentary Dry Cleaning

Monthly Transportation Fee

50% discount on food & beverage

Extended nursing hours

14 days paid paternity leave

Opportunity to impact environment and community

Qualifications

• Experience in a customer-focused industry is essential.
• High school certificate or equivalent is required.

Responsibilities

• Provide exceptional reception services for guests.
• Maximize room occupancy and promote hotel services.

Skills

Customer service

Communication skills

IT proficiency

Cash handling

Education

High school certificate or equivalent

Job description

A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

1. Achieve positive outcomes from Guest queries in a timely and efficient manner
2. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
3. Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
4. Demonstrate a high level of customer service at all times
5. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
6. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
7. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
8. Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
9. Comply with hotel security, fire regulations and all health and safety legislation
10. Act in accordance with policies and procedures when working with front of house equipment and property management systems
11. Follow company brand standards
12. Assist other departments, as necessary

Required Skills

What are we looking for?

Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Previous experience in a customer-focused industry
2. Completed high school certificate or equivalent
3. Positive attitude and good communication skills
4. Commitment to delivering a high level of customer service
5. Excellent grooming standards
6. Ability to work on your own and as part of a team
7. Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Previous experience in cash handling

What’s in it for me?

1. Career and development opportunities in Hilton Hotels Worldwide
2. Competitive Salary & Wages
3. Private Health Insurance
4. “Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends
5. Complimentary Dry Cleaning for Business Attire
6. Monthly Transportation Fee
7. 50% discount on personal food & beverage consumption in the sister hotels
8. Extended nursing hours of 1.5 hours until the baby reaches 18 months (for newly born mothers)
9. 14 days paid paternity leave
10. Opportunity to make a positive impact on environment and community with Travel with Purpose program

Specifically, we look for demonstration of these Hilton Values:

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!