Front Desk Supervisor

DoubleTree by Hilton Bodrum Isil Club Resort; Menteşe; On-site; TRY 150,000 - 300,000; Full time

Job summary

An established industry player is seeking a Front Desk Supervisor who will be the face of hospitality at a luxury resort. This role involves overseeing front office activities, ensuring exceptional guest experiences, and leading a dedicated team to achieve excellence. The ideal candidate will possess strong supervisory and interpersonal skills, with a keen awareness of sales opportunities to maximize revenue. Join a company that values integrity, teamwork, and a passion for service, where your contributions will create lasting impressions for guests and elevate their stay to unforgettable heights.

Qualifications

• Strong experience in Front Office operations within the hotel or retail sector.
• Proven sales capabilities and a passion for guest service excellence.

Responsibilities

• Supervise Front Desk operations to ensure high standards.
• Manage guest requests and maintain professional appearance.

Skills

Front Office experience

Sales capabilities

Organizational skills

Supervisory skills

Interpersonal skills

Communication skills

Guest service passion

Job description

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, guest requests, concierge services, and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Ensure your shift team has a current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
• Advise your shift team of any special events or VIP guests in the hotel that day.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork.
• Maximize sales revenues through up-selling and marketing programs.
• Manage guest requests, inquiries, and complaints promptly and completely.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service.

Required Skills

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector.
• Strong commercial/business awareness and demonstration of sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• Excellent supervisory, interpersonal, and communication skills.
• A passion for delivering exceptional levels of guest service.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Specifically, we look for demonstration of these Hilton Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure