Front Desk Agent / Receptionist

DoubleTree by Hilton Bodrum Isil Club Resort; Menteşe; On-site; TRY 50,000 - 150,000; Full time

Job summary

Join an established hospitality leader as a Front Desk Agent, where your role is pivotal in creating memorable experiences for guests. This position requires a positive attitude, strong communication skills, and a commitment to exceptional customer service. You will manage guest inquiries, ensure efficient check-in/out processes, and assist in training efforts. Working in a dynamic team environment, you'll also have the opportunity to enhance your skills while contributing to the hotel's success. If you're passionate about hospitality and eager to make a difference, this role is perfect for you!

Qualifications

• Experience in a customer-focused industry is essential.
• High school certificate or equivalent is required.

Responsibilities

• Provide exceptional reception services for guests during check-in and check-out.
• Maximize room occupancy and promote hotel services.

Skills

Customer Service

Communication Skills

IT Proficiency

Cash Handling

Education

High School Certificate

Job description

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

1. Achieve positive outcomes from Guest queries in a timely and efficient manner
2. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
3. Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments
4. Demonstrate a high level of customer service at all times
5. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
6. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
7. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
8. Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
9. Comply with hotel security, fire regulations, and all health and safety legislation
10. Act in accordance with policies and procedures when working with front of house equipment and property management systems
11. Follow company brand standards
12. Assist other departments, as necessary

Required Skills

What are we looking for?

Front Desk Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Previous experience in a customer-focused industry
2. Completed high school certificate or equivalent
3. Positive attitude and good communication skills
4. Commitment to delivering a high level of customer service
5. Ability to work on your own and as part of a team
6. Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

1. Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and