Front Desk Agent

Hilton Worldwide, Inc.; Fatih; On-site; TRY 20,000 - 30,000; Full time

Job summary

A leading global hospitality company seeks a Front Desk Agent for their Istanbul hotel. You will be responsible for supervising front desk operations, providing exceptional guest service, and collaborating with team members to create remarkable experiences. Join Hilton to advance your career in a dynamic environment with a commitment to excellence.

Benefits

Competitive Salary & Wages

Private Health Insurance

Complimentary Dry Cleaning for Business Attire

Monthly Transportation Fee

Complimentary Shuttle Bus

Complimentary Employee Meal

Discounted room rates for employees and family

Career and development opportunities

Positive community impact through programs

Qualifications

• Front Office experience in hotel or retail sector preferred.
• Calm, organized work ethic with prioritization ability.
• Excellent communication skills essential.

Responsibilities

• Supervise front desk operations during your shift.
• Manage guest requests, inquiries and complaints promptly.
• Ensure team knowledge of hotel products and promotions.

Skills

Supervisory skills

Interpersonal skills

Organizational skills

Commercial awareness

Sales capabilities

Guest service

Education

Degree-level qualification in a relevant field

Job description

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Job Description - Front Desk Agent (HOT0BQP0)

Job Description

Front Desk Agent (

Job Number:

HOT0BQP0 )

Work Locations

Work Locations

: Hilton Istanbul Bomonti Hotel & Conference Center Silahsor Caddesi No 42 Bomontı Sisli Istanbul 34380

A Front Desk Agent supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

This position reports to the Asst. Front Office Manager.

As a Front Desk Agent, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Agent is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

What's in it for me?

• Degree-level qualification in a relevant field
• Competitive Salary & Wages
• Private Health Insurance
• Complimentary Dry Cleaning for Business Attire
• Monthly Transportation Fee
• Complimentary Shuttle Bus
• Complimentary Employee Meal
• "Go Hilton" - discounted room rates in Hilton Hotels Worldwide for yourself and your family members
• Career and development opportunities in Hilton Hotels Worldwide
• Opportunity to make a positive impact on environment and community with Travel with Purpose program

Specifically, we look for demonstration of these Hilton Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job

: Guest Services, Operations, and Front Office