Food & Drink Guest Relations Agent

Susona Bodrum; Menteşe; On-site; TRY 150,000 - 300,000; Full time

Job summary

Join a forward-thinking hospitality team as a Food and Drink Guest Relations Agent, where your warm welcome and attentive service will create memorable experiences for guests. In this role, you'll be the face of the hotel, responsible for managing guest queries, ensuring they feel at home, and delivering exceptional customer service. With a focus on teamwork and flexibility, you'll thrive in a dynamic environment where your skills in communication and problem-solving will shine. This is an exciting opportunity to be part of a dedicated team that values guest satisfaction and personal growth in the hospitality industry.

Qualifications

• Strong communication and customer service skills are essential.
• Flexibility and teamwork are key to success in this role.

Responsibilities

• Manage guest queries efficiently and courteously.
• Ensure knowledge of menu offerings and restaurant arrangements.

Skills

Positive attitude

Good communication skills

Customer service commitment

Flexibility

Teamwork ability

Education

Degree in relevant area

Job description

A Food and Drink Guest Relations Agent is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

As a Food and Drink Guest Relations Agent, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Food and Drink Guest Relations Agent will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton
• Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

Required Skills

A Food and Drink Guest Relations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills (oral and Written)
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Drink department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations