Food & Drink Guest Relations Agent

Hilton Worldwide, Inc.; Bodrum; On-site; TRY 150,000 - 300,000; Full time

Job summary

A leading global hospitality company seeks a Food & Drink Guest Relations Agent in Bodrum to manage guest queries, ensure a high standard of service, and maintain food safety regulations. Ideal candidates will demonstrate strong communication skills and a commitment to customer excellence. Experience in the food and drink sector is advantageous. Join us to create remarkable hospitality experiences!

Qualifications

• Experience in Food and Drink department and/or industry.
• Previous experience of cash handling.
• Knowledge of Food Hygiene Regulations.

Responsibilities

• Manage guest queries in a friendly, timely, and efficient manner.
• Ensure knowledge of menu and all products.
• Follow correct reporting procedures if faced with issues.
• Practice Hilton Grooming standards including uniform dress code.
• Assists callers courteously and promptly.
• Has a good knowledge of the restaurant's sitting arrangements.
• Comply with hotel security, fire regulations and health and safety.

Skills

Good communication skills (oral and Written)

Committed to delivering high levels of customer service

Education

Degree in relevant area

Job description

Overview

Food & Drink Guest Relations Agent (HOT0BUL9) at Susona Bodrum LXR Hotels & Resorts Torba Mah. Kaynar Cad. No: 15 Bodrum 48400.

What will I be doing?

As a Food & Drink Guest Relations Agent, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Food & Drink Guest Relations Agent will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Food & Drink Guest Relations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good communication skills (oral and Written)
• Committed to delivering high levels of customer service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Drink department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!