Field Service Technician

Avery Dennison; Esenler; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you will lead the installation and maintenance of innovative systems in the apparel industry. This role requires a blend of technical expertise and customer service skills to ensure optimal performance and client satisfaction. You will leverage cutting-edge technologies like IoT and AI to transform field service operations, making a significant impact on customer engagement. If you are passionate about problem-solving and enjoy working with complex systems, this is the perfect opportunity to advance your career in a diverse and inclusive environment.

Qualifications

• Strong knowledge of mechanical and electrical systems in the apparel industry.
• Experience with remote support technologies and complex systems.

Responsibilities

• Oversee installation, maintenance, and troubleshooting of systems at customer locations.
• Utilize emerging technologies to enhance service outcomes.

Skills

Mechanical Systems Knowledge

Electrical Systems Knowledge

Troubleshooting Skills

Customer Service Skills

Problem-Solving Skills

Analytical Skills

Fluency in English

Education

Bachelor's Degree in Industrial Engineering

Technical Certification/Experience

Tools

Remote Support Technologies

AI Video Tools

Troubleshooting Tools

IoT Technologies

Job description

Company Description

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We create products and solutions that help advance various industries by providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, promote sustainability, circularity, and transparency, and enhance connections between brands and consumers. Our offerings include labeling and functional materials, RFID inlays and tags, software applications that connect the physical and digital worlds, and packaging solutions that improve customer experience. We serve industries worldwide such as home and personal care, apparel, retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive. We employ approximately 35,000 people across more than 50 countries, with reported sales of $8.8 billion in 2024. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.
Please contact us at [e-mail] for support with reasonable accommodations during the application process.

Avery Dennison Apparel

Join Avery Dennison, where creativity, innovation, and sustainability converge

We are a global leader in materials science and branding solutions, committed to bringing brands to life and transforming customer engagement. Our Embelex platform empowers on-product branding, and we work to optimize apparel production and supply chains, solving complex challenges for a sustainable future.

Our vision: Connecting the physical and digital to address some of the world's most complex challenges

Learn more at https://apparelsolutions.averydennison.com/en

Job Description

The Field Service Technician (FST) oversees and executes the installation, maintenance, repair, and troubleshooting of Avery Dennison systems and equipment at customer locations. The role requires technical expertise, leadership, customer service skills, and the ability to utilize emerging technologies (IoT, AR, AI) to enhance service outcomes. The FST plays a vital role in transforming field service operations by adopting data-driven, proactive service models, using remote monitoring tools, collaborating across teams, and maintaining high service standards.

Qualifications

Technical Expertise:

• Strong knowledge of mechanical and electrical systems, including hardware and software used in the apparel industry such as thermal printing, RFID technology, applications, and automated machinery with PLCs and IoT.
• Advanced troubleshooting skills, both onsite and remotely, leveraging digital tools and data-driven processes.

Communication:

• Fluent in English, both verbal and written.
• Excellent communication skills for customer interaction and translating technical details into understandable solutions.
• Ability to build and maintain strong client relationships and understand their evolving needs.

Problem-Solving & Analytical Skills:

• Strong critical thinking and quick diagnosis skills, with a focus on delivering solutions under pressure.
• Ability to analyze large datasets from ticketing and digital tools to identify patterns and root causes.

Experience:

• Bachelor’s degree in Industrial Engineering, Electrical, Mechanical, or related fields, or equivalent technical certification/experience.
• At least 2 years of experience in the field service industry.
• Experience with remote support technologies such as video assistance, AI Video, and troubleshooting tools.
• Proven experience working with complex systems and emerging technologies like RPA, IoT, Service Max.

Additional Information

Our Story:

Each of us, Every day! Eight Values. One Team!

We value diversity and equal opportunities, believing they enrich our future-oriented work. Our teams are balanced and diverse, recognizing each individual's unique talents.

Avery Dennison is committed to diversity and inclusion. Learn more at averydennison.com/en/home/about-us/diversity-and-inclusion.html.

We love what we do! Discover more about life at Avery Dennison at Life @ Avery Dennison.