Field Service Engineer ( Robotics )

-; Konak; On-site; TRY 150,000 - 300,000; Full time

Job summary

A leading company in automation is seeking a Service Engineer to provide technical support and maintenance for industrial robots. This role involves routine maintenance, installation, and close coordination with customers to ensure satisfaction while providing high-quality service. Candidates should have a background in electrical or mechanical engineering and hands-on experience with automation systems.

Qualifications

• Minimum 2 years of hands-on experience in automation/robotics.
• Strong knowledge of industrial robots and PLC operations.
• Advanced level of English; Turkish is a must.

Responsibilities

• Execute service work with low to medium complexity.
• Deliver quality customer service and identify new business opportunities.
• Perform installation, commissioning, and routine maintenance.

Skills

Customer focus

Solution-oriented profile

Strong communication skills

Education

Bachelor degree in Electrical/Electronics Engineering

Mechanical Engineering

Control and Automation Engineering

Mechatronics Engineering

Tools

Robot Studio

Rapid Programming

RobView

PLC programming

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Field Service Team Leader

As a Service Engineer, you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service. In this role you will be responsible for providing routine maintenance and on-site or remote technical support. The position involves travel, as you will be providing hands-on assistance at customer sites.

Your Responsibilities

Execute Service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines,

Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB,

Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.),
Contributes to customer satisfaction by executing Service work according to customer order and expectation,

Maintains a good relationship with customers. Identifies new sales opportunities and communicates them internally,

Coordinates prepare and ensures that all materials, parts, and equipment are available and at the appropriate quality for Service activities,

Prepares all documents and reports to be signed by the customer representative,

Reports work done in a timely manner and follows up when needed, Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future,

Provides recommendations to management to improve operations and customer service,

Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Your Background:

Bachelor degree in Electrical/Electronics Engineering, Mechanical Engineering, Control and Automation Engineering, Mechatronics Engineering,

Minimum 2 years of hands-on experience in automation/robotics will be an advantage,

Strong knowledge of industrial robot and PLC operations and servo systems, including electrical and software interfaces (Robot Studio, Rapid Programming, RobView, PLC programming),

Knowledge of Robotic applications such as pick and place, Spot and Arc Welding, Packaging, and Paint will be an advantage,

Advanced level of English skills. Turkish language is a must.

Customer focus and solution-oriented profile with strong communication skills,

Open to travel, have a valid driving license.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.