Field Performance & Operations Manager

Pubinno; Fatih; On-site; TRY 900,000 - 1,300,000; Full time

Job summary

Pubinno is seeking a Field Operations & Performance Manager to serve as the data, performance, and coordination hub for its field operations. You will monitor performance across hundreds of customer locations, drive improvements through data, and coordinate with field teams, technical service, and management.

You will identify underperforming sites, plan weekly visits, and translate insights into actionable field actions.

Qualifications

• 3–5 years of experience in operations, field operations, performance management, or similar.
• Strong analytical thinking and problem-solving skills with ability to translate data into action.
• Experience with Tableau, Power BI, or similar data visualization tools.
• Advanced proficiency in Excel and/or Google Sheets.
• Ability to work with multiple data sources and generate insights.
• Experience managing and improving operations through KPIs and performance metrics.
• Ability to simplify complex operational processes and create efficient workflows.
• Comfortable using AI tools in day-to-day workflows.

Responsibilities

• Drive field performance by monitoring operations across regions and key KPIs.
• Identify inactive or underperforming locations and translate insights into actionable field plans.
• Design weekly visit and action plans based on performance, priorities, and data.
• Incorporate field intelligence into planning and prioritization.
• Own reporting and extract concise insights for the CEO and management.
• Respond to ad-hoc data requests with clear explanations of insights and actions.
• Act as a point of contact for customers for performance reports and requests.
• Coordinate with technical service to prioritize weekly service work and track impact on activation and performance.
• Streamline operations by reducing manual work and Excel/Sheets dependency.
• Leverage AI and automation to speed up reporting and planning.

Skills

Analytical thinking

BI tools

Excel/Google Sheets

KPI management

Stakeholder coordination

AI tools usage

Tools

Tableau

Power BI

Excel

Job description

As a Field Operations & Performance Manager , you will act as the data, performance, and coordination hub of Pubinno's field operations.

Rather than managing the field team on a day-to-day basis, your focus will be on monitoring performance across hundreds of customer locations, identifying issues and opportunities through data, prioritizing field activities, and coordinating across field teams, technical service, customers, and management.

You will:

• Drive field performance: Monitor field operations across six regions and track the performance of approximately 130 customer locations per field team member through four core KPIs: maintenance/service performance, Smart Clean volume, Smart Tap volume, and activation rate.
• Turn data into action: Identify inactive or underperforming locations, understand the root causes, and translate insights into clear field actions.
• Optimize route & visit planning: Analyze regions and zones based on performance, maintenance needs, customer priorities, operational requirements, and historical data to build effective weekly visit and action plans.
• Combine data with field intelligence: Incorporate the field team's local knowledge and feedback into planning and prioritization.
• Own reporting & insights: Analyze operational data and turn it into concise, actionable insights for the CEO and management team.
• Respond to ad-hoc analysis requests: Quickly answer customer and management questions using operational data, going beyond reporting numbers to explain what is happening, why it matters, and what should happen next.
• Act as an operational point of contact for customers: Prepare and share regular performance reports and coordinate operational or performance-related customer requests with the relevant internal teams.
• Coordinate with technical service teams: Identify weekly service priorities and ensure visibility into which regions and locations require intervention, while tracking the impact of technical issues on Smart Tap activation and overall field performance.
• Simplify how we operate: Challenge unnecessarily complex processes, eliminate repetitive manual work, and reduce dependency on multiple Excel and Google Sheets.
• Automate wherever possible: Use AI and automation tools to make reporting, weekly planning, data analysis, and other recurring operational workflows faster and more scalable.

Requirements

• 3–5 years of experience in operations, field operations, business operations, performance management, or a similar role.
• Strong analytical thinking and problem-solving skills, with the ability to turn data into practical operational actions.
• Experience with Tableau, Power BI, or similar data visualization tools.
• Advanced proficiency in Excel and/or Google Sheets.
• Ability to work with multiple data sources, connect the dots, and generate meaningful insights.
• Experience managing and improving operations through KPIs and performance metrics.
• Ability to simplify complex operational processes and create more efficient ways of working.
• Comfortable using AI tools in day-to-day workflows, or highly motivated to learn and adopt them quickly.
• Strong coordination and stakeholder management skills across field teams, technical teams, customers, and senior management.
• Ability to operate effectively in a fast-moving environment with multiple priorities.
• A pragmatic, hands-on, and results-oriented mindset.

Nice to Have

• Experience in FMCG, beverage, retail, or field-based operations.
• Experience with route planning, territory management, or field-force optimization.
• Familiarity with AI-powered workflows, no-code tools, or operational automation.
• Interest in the bar, restaurant, and nightlife ecosystem, with curiosity and motivation to understand how the industry operates.
• Experience working in an environment that combines physical operations, technology, and data.