Employee Experience Manager

Tüpraş; Fatih; On-site; TRY 80,000 - 120,000; Full time

Job summary

A leading company in Turkey is looking for an Employee Experience Design Manager. You will shape employee journeys and enhance workplace culture through strategic design and collaboration. Ideal candidates will have a Bachelor’s degree and 5+ years in related fields, with strong stakeholder engagement and empathy skills. The role offers opportunities for continuous improvement and training.

Benefits

Trainings for technical and behavioral development

Koç Academy training

Special privilege platform for employees

Opportunities for innovation projects

Qualifications

• 5+ years of experience in consulting, project management, employee experience, or service design.
• Strong learning agility and a deep sense of empathy.
• Genuine passion for people-centered design.

Responsibilities

• Lead the design of end-to-end employee journeys.
• Develop data-driven strategies for employee satisfaction.
• Monitor employee engagement and wellbeing trends.

Skills

Stakeholder engagement

Storytelling skills

Curiosity

Education

Bachelor’s degree in Engineering, Design, Business, Organizational Development, or related field

Tools

Mural

Figma

Power BI

Job description

Design the Future of Work at Tüpraş

Are you passionate about transforming insights into meaningful, human-centered experiences? Do you bring a background in engineering, design, or organizational development? Join us at Tüpraş as our Employee Experience Design Manager and shape how our people live and feel work — from their first interaction to their last.

In this strategic yet hands-on role, you will lead the design of end-to-end employee journeys, applying service design and design thinking tools to create moments that truly matter. You will collaborate with cross-functional teams to enhance wellbeing, engagement, and workplace culture across all Tüpraş locations.

What You Will Do?

• Monitor employee engagement, experience, and wellbeing trends, as well as global best practices to support strategic decision-making.
• Develop data-driven strategies to resolve pain points and elevate satisfaction and wellbeing.
• Design employee experience journeys aligned with company values and strategic goals.
• Translate insights into actionable initiatives through design methodologies such as journey mapping and service design.
• Define and track KPIs to assess the success of employee experience and wellbeing programs.
• Monitor and document the effectiveness of employee experience-related programs.
• Coordinate and guide employee experience initiatives across all Tüpraş locations.
• Collaborate with HR Business Partners, HR Communities of Practice, and cross-functional leaders.
• Champion Manager Experience efforts by engaging leaders to foster a consistent and positive organizational atmosphere.
• Contribute to internal and external communication strategies that reflect our people-first culture.

What We Look For?

• Bachelor’s degree in Engineering, Design, Business, Organizational Development, Industrial/Organizational Psychology, or a related field.
• 5+ years of experience in consulting, project management, employee experience, service design, or user/customer experience.
• Strong learning agility, curiosity, stakeholder engagement, and storytelling skills.
• A deep sense of empathy and a genuine passion for people-centered design.

Technical & Design Skills

• Service Design (Design Thinking, Journey Mapping, Persona Creation)
• Digital Design & Collaboration Tools (e.g., Mural, Miro, Figma)
• Data Analysis Tools (e.g., Qualtrics, Excel, SPSS)
• Data Visualization Platforms (e.g., Power BI, heatmaps)
• Strong command of research methodologies and survey design

What’s In It For You?

• Trainings for technical and behavioral development under the leadership of Tüpraş Academy
• Koç Academy training and development programs
• Opportunity for rotation within Tüpraş and other Koç Group companies
• Koç Ailem: Opportunity to benefit from a special privilege platform for Koç employees
• Opportunities to take part in future-oriented work such as initiatives and innovation projects developed with agile approaches
• Employee experience practices that focus on continuous improvement

How will you be notified about the progress of the application process?

We will notify you by email at the end of each step. Therefore, we kindly ask you to actively check the mailbox (including junk/spam/junk folders) of the e-mail address you applied to.

The only criterion evaluated in recruitment and employment is suitability for the job; equal opportunity is provided without any discrimination.