Delivery/Account Manager

Altexsoft; Turkey; Remote; TRY 150,000 - 300,000; Full time

Job summary

An innovative company is seeking a Delivery Manager to oversee account management and project delivery. In this pivotal role, you will be responsible for managing a portfolio of projects while leading a team of project managers. Your expertise in delivery management and client relationship skills will be crucial in ensuring that client needs are met and that projects are delivered on time and within budget. You'll also have the opportunity to foster professional growth through mentorship programs and continuous learning initiatives. If you are passionate about delivering exceptional value to clients and thrive in a dynamic environment, this position is perfect for you.

Benefits

Reimbursement of medical expenses

Online morning exercise

Compensation for trainings, seminars, conferences

Free access to Pluralsight and ACloudGuru

Access to AltexSoft library

Mentorship program

Internal courses for new technologies

Career path through Competency trees

Recognition program with gifts

Qualifications

• 3+ years of experience in Delivery or Account Management.
• Excellent communication and negotiation skills are essential.

Responsibilities

• Manage and develop a portfolio of accounts and projects.
• Build strong relationships with clients and ensure satisfaction.

Skills

Delivery Management

Account Management

Project Portfolio Management

SDLC Knowledge

Problem-Solving Skills

Communication Skills

Negotiation Skills

Client Relationship Management

Coaching and Mentoring

KPI Management

Education

Professional Certification (PMP, Agile, etc.)

Job description

We are looking for a Delivery Manager to take responsibility for a few existing accounts and develop his own portfolio of accounts. In this role, you will be fully responsible for the delivery and account management of your portfolio of projects and accounts and a team of project managers working with you. You will report to a Delivery Director and closely work with your peers - Delivery Managers and Unit Managers, to build and sustain your portfolio.

You will be working with existing and new accounts in different domains.

You Have

• 3+ years of experience as a Delivery Manager or Account Manager position
• Solid experience in managing project portfolio
• Excellent knowledge of SDLCs
• Ability to convert product features into business value and vice versa
• Experience in pre-sales and estimates
• Great problem-solving and diplomacy skills
• Excellent communication, negotiation, and client relationship management skills
• Ability to build strong relationships with members of development teams
• Ability to coach and mentor PMs
• Ability to manage by KPI (develop and cascade, bring it to your team)
• Possibility to pass the border for Ukrainians for business trips
• English level confident B2 or higher.

Would be a plus

• Experience working with contracts and taking part in contractual negotiations
• Experience in building PM structure
• Product management experience
• Technical background
• Professional certification (PMP, Agile, etc).

You Are Going To

• Identify and fulfill client’s needs and work out how the company can best meet those requirements
• Portfolio management and development
• Build a trustful and strong relationship with the client
• Acting as the first point of escalation for clients
• Leveraging between client and team to ensure business value and expectations are clear and the delivered solution meets them
• PMs management
• Development and execution of quarterly budgets to meet targeted GPM
• Participation in salary and performance review
• Develop new business opportunities with existing clients by promoting company products and services (Up-sale/cross-sale)
• Ensure the delivery happens on time and within budget
• Final decision about team composition acceptance
• Increase client’s and team’s satisfaction
• Negotiating contracts and agreements

We offer

Work-life Balance

• Possibility to work remotely

Health Care

• Reimbursement of medical expenses
• Online morning exercise

Education

• Compensation for trainings, seminars, conferences
• Free access to the Pluralsight and ACloudGuru knowledge base
• Access to the AltexSoft library with top-notch materials
• A mentor for a probation period
• Engagement in our Mentorship Hub program as a mentor or a mentee to foster professional growth and development

Development

• Horizontally — master new technologies at internal courses
• Vertically — choose your own career path through Competency trees

Recognition Program

• All your activities are marked by points that can be exchanged for gifts to fit any taste.