Spare Parts Order Specialist

Mitsubishi Electric Türkiye; Ümraniye; On-site; TRY 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Spare Parts Order Specialist to enhance their team in Istanbul. This role involves managing spare parts orders for HVAC products, ensuring customer satisfaction, and maintaining effective communication with service centers. You will play a crucial role in optimizing order processes and supporting business partners. If you are innovative, solution-oriented, and thrive in a dynamic environment, this opportunity is perfect for you to make a significant impact in a leading company.

Qualifications

• 2-3 years of experience in order management processes.
• Preferably experienced in HVAC sector and SAP.

Responsibilities

• Managing spare parts orders with high customer satisfaction.
• Updating spare parts manuals and providing training on Portal usage.

Skills

Order Management

Customer Management

Communication Skills

Time Management

Problem Solving

Intermediate English

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Economics

Bachelor’s Degree in Logistics Management

Tools

SAP Order Management System

MS Office

Job description

Mitsubishi Electric operates in 43 countries with over 100 years of experience and employs over 145,000 employees. In Türkiye, Mitsubishi Electric focuses on sales and after-sales services for factory automation, advanced robot technologies, and air conditioning systems. Additionally, they provide support for satellites, elevators, power supplies, and transportation-related infrastructure projects. Mitsubishi Electric has gained recognition in Türkiye for its involvement in projects such as Marmaray and the Türksat 4A and 4B satellites.

The company is headquartered in Ümraniye, Istanbul, and has sales offices in Izmir, Ankara, and Adana.

We are looking for a “Spare Parts Order Specialist” to join our team at our Istanbul central office, bringing positive energy and contributing to our strength.

QUALIFICATIONS

• Bachelor’s Degree in Business Administration, Economics, Logistics Management or relevant discipline
• 2-3 years of experience in order management processes
• Preferably experienced in HVAC (Heating, Ventilation, and Air Conditioning) sector
• Preferably experienced with SAP order management system
• Strong communication skills
• Successful in customer management with strong representation abilities
• Intermediate level of English
• Proficient in MS Office programs
• Skilled in presentation and reporting
• Strong planning and time management abilities
• Innovative, creative, and solution-oriented

JOB DESCRIPTION

• Managing spare parts orders for HVAC (Heating, Ventilation, and Air Conditioning) products, and managing the process with high customer satisfaction
• Managing spare parts order payments and account balances
• Managing open customer orders and informing business partners about updated delivery dates
• Responding to requests from the Business Partners Portal and resolving them
• Acting as a key user in the development of the Business Partners Portal
• Providing recommendations to authorized service centers regarding spare parts stock and ensuring the conversion into orders
• Actively participating in planning, organizing, and tracking campaign processes
• Being responsible for product tree and spare parts master data maintenance
• Updating spare parts manuals on the Portal and in applications
• Providing necessary training on spare parts orders and Portal usage, and create training documents
• Following regulations related to spare parts
• Providing support to authorized service centers on spare parts Portal usage and maintaining communication with them
• Performing export controls for Cyprus and CIS orders
• Collecting and archiving necessary data to ensure compliance with documentation procedures
• Reporting target control criteria related to responsibilities and ensure all necessary actions are taken to achieve the targets

We care about your data privacy and take compliance with data protection legislation seriously. You can reach detailed information on rights arising from the processing of your personal data under Law on the Protection of Personal Data from the website below.

https://kvkk.mitsubishielectric.com.tr/tr/METR_Calisan_Adayi_Acik_Riza_Metni.pdf

https://kvkk.mitsubishielectric.com.tr/tr/METR_Calisan_Adayi_Aydinlatma_Metni.pdf