Service Coordinator

Alfa Laval Mid Europe GmbH; Fatih; On-site; EUR 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dynamic Service Coordinator to enhance service operations. In this pivotal role, you will connect field service teams with clients and internal departments, ensuring seamless execution of operations. Your organizational skills will shine as you manage schedules and maintain customer relations. This position offers a unique opportunity to contribute to a company that values innovation and teamwork, fostering personal growth while making a positive impact on the future of essential resources. Join a friendly environment where your contributions matter and where you can build a global network with diverse colleagues.

Benefits

Open and Friendly Work Environment

Global Networking Opportunities

Continuous Learning and Development

Qualifications

• 2+ years of experience in coordination or administrative roles.
• Strong organizational and multitasking abilities required.

Responsibilities

• Manage service engineers' work schedules and dispatching.
• Ensure documentation is complete and customer cases are closed.

Skills

Organizational Skills

Communication Skills

Problem-Solving

Multitasking

Interpersonal Skills

Education

Associate or Bachelor’s Degree in Business Administration

Degree in Logistics or Related Field

Tools

Planning Tools

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

We are now seeking a dynamic and organized Service Coordinator to join our team and help drive our service operations. As a Service Coordinator, you will be the pivotal link between our field service team, clients, and internal departments. Your primary responsibility will be to ensure the seamless execution of service operations by effectively coordinating and dispatching field service engineers, managing service schedules, supporting the service center, and maintaining excellent customer relations.

Your Key Responsibilities:

1. Planning and daily management of service engineers' work schedules
2. Support with the schedule of the Local Service Engineers and using planning tools.
3. Make sure all needed documentation is in place, and close customer cases when finalized.

Your Qualifications:

1. Associate or bachelor’s degree in business administration, logistics, or other 4-year programs.
2. Minimum of 2 years of experience in a coordination or administrative role, preferably within a field service or technical service environment.
3. Strong organizational and multitasking abilities.
4. Excellent communication and interpersonal skills.
5. Problem-solving skills with a proactive and solution-oriented mindset.
6. Ability to work effectively under pressure and manage multiple priorities.
7. Fluency in English.

What’s In It For You:

1. We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
2. Exciting place to build a global network with different nationalities to mingle and to learn.
3. Your work will have a true impact on Alfa Laval’s future success, and you will be learning new things every day.

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