Night Manager

Hilton Worldwide, Inc.; Bodrum; On-site; TRY 150,000 - 300,000; Full time

Job summary

Join a leading global hospitality company as a Night Manager, where you will oversee the Front Office team during night hours, ensuring exceptional guest experiences. This role requires strong supervisory skills, a commitment to customer service, and the ability to manage various operational tasks effectively. You'll be responsible for maximizing room occupancy, handling emergencies, and maintaining high standards of service. If you're passionate about hospitality and ready to make a significant impact, this position offers a unique opportunity to shine in a dynamic environment.

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail.
• High level of IT proficiency and commitment to customer service.

Responsibilities

• Oversee the Front Office operation to maintain high standards.
• Manage first impressions and resolve issues promptly.
• Conduct Health and Safety Checks and Night Walks.

Skills

Customer Service

Supervisory Skills

IT Proficiency

Cash Handling

Problem Solving

Tools

Front Office Management Systems

Job description

Job Description - Night Manager (HOT0BADN)

Work Locations

DoubleTree by Hilton Bodrum Isil Club Torba Mah. Kaynar Cad. No:11 Bodrum 48400

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary

What are we looking for?

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Accountable and resilient
• Commitment to delivering a high level of customer service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!