Economics & Location Program Customer Success - Senior Data Analyst, Specialized Product Delive[...]

MasterCard; Fatih; On-site; TRY 30,000 - 50,000; Full time

Job summary

MasterCard is seeking a Senior Data Analyst for their Economics & Location Program Customer Success team. The role involves engaging with customers, managing project delivery, and leveraging data insights to drive value for clients. Candidates should have strong analytical skills, experience in SaaS solutions, and the ability to communicate effectively with diverse stakeholders. Join a leading company in the digital economy and help shape the future of payments.

Qualifications

• Experience in delivery of SaaS solutions or data products.
• Proven experience in Customer Delivery or Consulting.
• Strong analytical and quantitative problem-solving skills.

Responsibilities

• Engage with customers to strengthen their skills and knowledge.
• Project manage the delivery of new programs.
• Conduct product demos and develop training sessions.

Skills

Analytical skills

Problem-solving

Customer engagement

Communication

Teamwork

Education

Bachelor’s degree or equivalent qualification

Tools

Excel

PowerPoint

Word

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Economics & Location Program Customer Success - Senior Data Analyst, Specialized Product Delivery (SPD), Advisors Client Services

External Titles:
Economics & Location Program Customer Success - Senior Data Analyst, Specialized Product Delivery (SPD), Advisors Client Services
Advisors Client Services, Data & Services

Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Focused on thinking big and scaling fast around the globe, the Advisors Client Services team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our customers with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, FinTechs, and other enterprises, leveraging data and insights garnered from within and beyond its network.

Roles and Responsibilities

Make an Impact as Economics & Location Program Customer Success - Senior Data Analyst, Specialized Product Delivery (SPD), Advisors Client Services

Advisors Specialized Product Delivery is a client-facing team that partners with customers and helps them drive measurable value by:

• Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
• Project managing the delivery of new and complex programs to our customers
• Partnering with our product and sales teams to ensure clear communication to our customers, including developing and maintaining customer support and sales materials
• Acting as the knowledge expert on programs and the most effective means of implementations

As a Customer Success team member, you will work together with our Product team on executing a well-designed onboarding experience and providing ongoing support to our customers and Mastercard. You will develop a deep understanding of our product features & functionalities and how these can be utilized to drive value for our customers.

Your Responsibilities

• You will act as a coach for our customers. Your proactive coaching efforts will support our customers in implementing our programs in ways that add value for their businesses, ultimately supporting our customers in their strategic goals
• Conduct product demos, develop and deliver training sessions and/or workshops
• Engage with users to understand current needs and pain points and thereby improve their ability to utilize our programs to derive insights and support business decisions
• Partner closely with product teams to create new features that best serve our customers
• Research and deliver solutions for complex problems and respond to inquiries
• Identify areas of improvement, track project & task updates, and identify clients at risk of churning

Qualifications

All About You

• Experience in delivery of SaaS solutions or data products
• Proven experience working in Customer Delivery or Consulting fostering strong customer engagement, demonstrating value add to customers, and leading to successful product / project deliverables
• Product-minded and focused on delivering solutions that are scalable, leverage cutting-edge technologies, and ultimately delightful for end-users
• Proven ability to work with both business and technology stakeholders; strong writer, presenter, and speaker
• Exceptional analytical and quantitative problem-solving skills
• Experience using Excel spreadsheets and analyzing large data sets to determine trends and other analytics
• Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork
• Demonstrated ability to develop relationships with both mid- and executive-level customer contacts

All About Your Education & Skills

• Bachelor’s degree or equivalent qualification.
• Fluent local office language and English required, other languages desirable
• Comfortable with significant customer interaction and excited to build relationships
• Advanced Word, Excel, and PowerPoint skills required

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization, and therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.