Director of Operations

Şirket Bilgileri Gizli; Fatih; On-site; TRY 80,000 - 120,000; Full time

Job summary

A leading hotel management company is seeking a Director of Operations for their Holiday Inn Istanbul Beylikdüzü hotel. The role involves overseeing daily operations, enhancing guest experiences, and driving financial performance. Ideal candidates will have extensive hotel management experience and a relevant degree. Join a dynamic team committed to excellence in hospitality.

Qualifications

• 5-10 years of hotel management experience in a Holiday Inn or similar.
• Experience in hotel openings.

Responsibilities

• Oversee day-to-day hotel operations and maximize financial returns.
• Develop team engagement programs and improve guest satisfaction.
• Prepare annual financial plans and analyze financials.

Skills

Leadership

Guest Experience

Financial Analysis

Education

Bachelor’s degree in Hotel Administration

Bachelor’s degree in Business Administration

Job description

We’re on the lookout for true leaders. We need a new Director of Operations for the Holiday Inn Istanbul Beylikdüzü hotel that we will be managing, to take the top job and make it their own. Taking ownership of the day-to-day hotel operations, maximizing financial returns, driving people development, and empowering our team to create memorable guest experiences every step of the way.

Key Accountabilities

1. People
   • Develop programmes and initiatives to increase team engagement aligned with the hotel’s service philosophy.
   • Develop, implement, and monitor team member succession planning to ensure future bench strength.
   • Establish performance and development goals for team members and provide mentoring, coaching, and regular feedback to enhance performance.
   • Oversee HR-related actions in accordance with company rules and policies.
2. Guest Experience
   • Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
   • Drive improvements in guest satisfaction goals.
   • Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
   • Engage with guests by asking for feedback and building relationships.
3. Financial
   • Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets.
   • Analyze financials to drive revenues, profitability, and return on investment.
   • Utilize distribution channels and technology platforms to drive revenue and maximize market share.
   • Lead capital plans and asset management initiatives, working with owners to maintain or improve the property’s market position.
4. Responsible Business
   • Ensure a safe and secure environment for guests, colleagues, and hotel assets.
   • Act as a public relations representative to raise awareness of the hotel and brand in the local community.
   • Encourage team member involvement in community organizations, activities, and businesses.
   • Develop and implement environmentally conscious action plans to reduce the hotel’s carbon footprint.
   • Perform other duties as assigned, including serving as manager on duty when required.

Key Skills & Experiences

• Bachelor’s degree or higher in Hotel Administration, Business Administration, or equivalent.
• Five to ten years of hotel management experience in a Holiday Inn or similar internationally branded hotel, or equivalent combination of education and experience.
• Experience in hotel openings.
• Fluent in English; additional languages preferred.
• Living or willing to relocate to the area.

Join us and you’ll become part of our hotel family.