[5123] Provision of VTC Facilitator Support

GardPass Consulting & Space; Konak; On-site; EUR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled technician with expertise in videoconferencing technologies. This role involves managing room systems, troubleshooting network issues, and providing support during VTC sessions. You will leverage your technical skills to ensure seamless operation and coordination of video conferencing activities. Join a dynamic team where your contributions will enhance communication and collaboration across various platforms. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 3+ years experience with videoconferencing technologies and strong problem-solving skills.
• Ability to manage VTC room systems and troubleshoot basic network issues.

Responsibilities

• Monitor and operate COTS technologies and software effectively.
• Prepare and test VTC equipment before sessions, ensuring proper setup.

Skills

Videoconferencing Technologies

Video conferencing - Room systems

Network troubleshooting

Communication skills

Tools

Polycom

Crestron

Extron

HP

Panasonic

Epson

NEC

Job description

Start date:

June 2025

Clearance:

NATO Secret

Location:

Izmir, Turkey

Requirements:

• Videoconferencing Technologies - Intermediate level, 3+ years experience. Strong problem-solving skills, knowledge of Polycom Videoconferencing Technologies. Diagnose and resolve technical issues, support software and basic network-related problems.
• Video conferencing - Room systems - Beginner level, 3+ years experience. Manage VTC room systems including VTC codecs (Poly), cameras (HP/Poly, Panasonic), projectors (Epson), monitors (NEC), control processors (Crestron, Extron), microphone systems, video matrixes, and peripherals.
• Network - Beginner level, 2+ years experience. Troubleshoot basic network issues.
• Excellent communication skills in English, both native and non-native speakers. Ability to communicate technical issues effectively with networking, video conferencing technologies, and room systems staff.

Activities:

• Leverage industry expertise and best practices in monitoring and daily operation of COTS technologies and software in collaboration.
• Coordinate service schedules for VTC sessions with front office teams via LANDCOM DOM.
• Prepare VTC equipment before sessions and perform tests to ensure proper setup.
• Create incident tickets for issues detected, using the centralized Service Desk.
• Coordinate with CSU Izmir and Service Line technicians to provide Level 1/1+ support for incident resolution.
• Attend VTC sessions with the team.
• Provide Level 0 support during sessions and escalate issues as needed.
• Perform checks on VTC equipment and notify technicians of potential incidents.
• Suggest service improvements to the contractor.

Login and apply | Register and apply