Technical Service Engineer-Istanbul

NanoSpek; Ataşehir; On-site; TRY 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service & Application Engineer to provide exceptional customer service and technical support. In this role, you will troubleshoot and repair technical equipment, manage installations, and ensure customer satisfaction through effective communication and training. The position offers exciting opportunities for travel and professional development, with training sessions in Ankara and Germany. If you are committed, reliable, and eager to take on responsibility in a dynamic environment, this is the perfect opportunity for you.

Benefits

Private insurance

Travel allowance

Bonus

Company car

Meal ticket

Qualifications

• Experience as a Field Service & Application Engineer.
• Fluent in spoken and written English.

Responsibilities

• Provide customer service and application support, both remotely and onsite.
• Coordinate and manage new installations, repairs, and maintenance jobs.

Skills

Troubleshooting technical equipment

Application support

Flexibility in work schedules

Reliability and responsibility

Education

Bachelor Degree in Physics

Bachelor Degree in Physics Engineering

Job description

Qualifications:

• Knowledge, Skills, and Abilities:

- Ability to troubleshoot, test, repair, and service technical equipment, and provide application support.

- Ability to work flexible shifts and adapt to changing work schedules.

- Experience as a Field Service & Application Engineer.

- Committed, reliable, able to take responsibility, and hands-on.

• Other Requirements:

- Bachelor Degree in Physics, Physics Engineering, or related faculties.

- Fluent in spoken and written English.

- Completed military service.

- Trainings will mostly take place in Ankara and Germany.

- Valid Driving License.

- No travel restrictions.

• Summary of Responsibilities:

- Provide customer service and application support, both remotely and onsite.

- Coordinate, manage, and carry out new installations, repairs, and maintenance jobs.

- Troubleshoot, diagnose system faults or technical problems.

- Service contract sales.

• Essential Functions:

- Conduct equipment troubleshooting, analysis, and debugging in support of installation or operation activities.

- Provide training for customers and users on system operation and maintenance.

- Complete and submit field service reports.

- Cooperate with sales and application teams and share information across the organization.

- Maintain good relationships with customers through well-planned activities, reports, meetings, and positive interactions.

• Additional Responsibilities:

- Maintenance contract sales.

- Other aftermarket sales, e.g., spare parts, upgrade parts.

• Benefits:

- Private insurance.

- Travel allowance.

- Bonus.

- Company car.

- Meal ticket.