Technical Operations Manager

Servify; Fatih; On-site; TRY 80,000 - 120,000; Full time

Job summary

A leading company in product lifecycle management is seeking a seasoned professional to oversee strategic IT project management and business operations. The role involves driving IT transformations, managing client accounts, and ensuring operational efficiency. Ideal candidates will have a strong background in business operations, excellent analytical skills, and experience in tech-driven environments. Fluency in Turkish and English is required.

Qualifications

• Minimum 6 years of experience in business operations or project coordination.
• Strong analytical and problem-solving skills.
• Experience in tech-driven or service-oriented industries.

Responsibilities

• Monitor daily business operations and address potential issues.
• Manage customer accounts and ensure client satisfaction.
• Oversee invoicing and payment gateway configurations.

Skills

Analytical skills

Problem-solving

Interpersonal skills

Communication

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in IT

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Management Information Systems

Tools

ERP systems

CRM systems

Payment platforms

Job description

About Servify

Servify is a global product lifecycle management company, operating across 3 continents (in India, North America, Europe and MENA), that focuses on designing as well as administering custom product protection programs and exchange/upgrade programs for carriers, OEM brands, and retailers. We have cultivated a diverse, global client portfolio that includes global fortune 100 companies, OEMs (with more than 87% global mobile phone market share including the likes of Apple and Samsung), and more than 75 other brands to support their product care solutions. Servify protects tens of millions of devices across the globe and supports distribution of device protection products in over 200,000+ retail outlets globally.

To know more about Servify, please visit –

LinkedIn :- https://www.linkedin.com/company/servify-/

Company Website: https://www.servify.com

YouTube : - https://www.youtube.com/channel/UCBwQnU4asGSTVgCKXTEaddA

Twitter :- https://twitter.com/servifyin/

Instagram:- https://www.instagram.com/servify.in/

Facebook :- https://www.facebook.com/servifyIn/

Position Summary

We are seeking a seasoned professional to lead a role that combines strategic IT project management with business operational oversight, driving complex IT transformations, system integration, and business structuring while serving as a key liaison to ensure efficiency, compliance, and service excellence.

Role & Responsibilities

1.Business & Technical Operations

• Monitor daily business operations and proactively address potential issues.
• Ensure smooth functioning of all systems and tools across departments.
• Develop and optimise business operations processes aligned with organisational objectives.
• Track financial data and recommend strategies to improve profitability.
• Coordinate with Tech Support and Business Operations teams to escalate and resolve system-related issues.

2.Account Management

• Manage and nurture customer accounts to meet client expectations and maximize value.
• Serve as the primary point of contact for client communications (calls, emails, meetings).
• Analyze customer data to deliver actionable insights and identify growth opportunities.
• Resolve customer issues promptly and prevent escalation.
• Train sales and support teams on client-related procedures and expectations.

3.Accounting Support

• Share accurate sales data with accounting for reconciliation.
• Report cancellations to insurers and retailers, ensuring timely and accurate refunds.
• Monitor payment gateway configurations and manage transactions.
• Oversee invoicing through internal portals.

4.Insurer Operations

• Manage and monitor daily/monthly insurance policy production.
• Follow up on product pricing and content updates with insurers.
• Troubleshoot insurer integrations, track error logs, and liaise during integration updates.
• Monitor and facilitate customer claims and complaints with insurer partners.
• Accelerate and manage contracts between insurers and service providers.

5.Project Management

• Understand client goals and offer tailored solutions to project-specific challenges.
• Manage project timelines, stakeholder expectations, and deliverables.
• Serve as a bridge between technology and business teams to ensure cohesive project execution.

6.Customer Support

• Liaise with client-side Customer Support teams to ensure swift issue resolution.
• Track and resolve daily requests submitted via email or portal systems.
• Respond to end-user queries via the Hepsiburada Merchant Portal within 24 hours.
• Process end-user invoices, policy inquiries, and refund requests.

Requirements

• Minimum 6 years of professional experience in business operations, client/account management, or project coordination, preferably in tech-driven or service-oriented industries.
• A Bachelor’s degree in Business Administration, IT, Industrial Engineering, Management Information Systems, or a related field.
• Strong analytical and problem-solving skills, with a focus on driving process improvement and operational efficiency.
• Proven ability to work with cross-functional teams, manage internal and external stakeholders, and maintain high levels of customer satisfaction.
• Experience using ERP/CRM systems, payment platforms, and merchant or customer service portals is highly desirable.
• Strong interpersonal and communication skills, with a customer-centric and solution-oriented mindset. Comfortable working in fast-paced, dynamic, and hybrid/remote environments.
• Prior experience in insurance, fintech, or e-commerce industries is an advantage
• Excellent command of Turkish (native/fluent) and English (written and spoken); ability to communicate professionally with international stakeholders.