CUSTOMER SERVICES SPECIALIST- USA (FIXED TERM)

VitrA Karo; Odunpazarı; Hybrid; TRY 150,000 - 300,000; Full time

Job summary

A leading company in Turkey is seeking a customer relations professional to ensure smooth sales processes and manage customer complaints. The ideal candidate will have a relevant degree, advanced English skills, and a strong focus on customer satisfaction. This role offers opportunities for personal and professional development, flexible working hours, and a commitment to diversity and inclusion.

Benefits

Training programs for career support

Global opportunities in international markets

Flexible working hours

Nursery allowance for mothers

Paternity leave for fathers

Qualifications

• Fluent in English at an advanced level.
• Experienced in reporting and data interpretation.
• Capable of managing multiple business processes simultaneously.

Responsibilities

• Coordinate customer-related operations with relevant departments.
• Manage customer complaint processes effectively.
• Enter, update, and follow up on customer complaints through CRM systems.

Skills

Customer satisfaction

Analytical mindset

Time management

Education

Relevant undergraduate degree

Tools

CRM systems

MS Office

Job description

Established by Dr. Nejat F. Eczacıbaşı in 1942, Eczacıbaşı Group is one of Turkey's leading industrial conglomerates, operating primarily in construction products, consumer products, healthcare, and natural resources sectors for both national and international markets. It has a total of 50 entities, including one foreign partnership, more than 13,500 employees also engaging in real estate development, natural resources, and information technology.

What Do We Expect From Our New Teammate?

• Interested in ensuring the smooth completion of the sales process by coordinating customer-related operations with relevant departments,
• Willing to take initiative by communicating with internal teams regarding customer orders and requests,
• Motivated to manage customer complaint processes effectively,
• Confident in using CRM and other systems related to sales and complaint management,
• Eager to enter, update, and follow up on customer complaints through CRM systems.
• these qualities reflect the profile we are looking for.

You are exactly the person we are looking for!

Your team is waiting for you!

What kind of teammate are we looking for?

• Graduated from the relevant undergraduate departments of universities,
• Fluent in English at an advanced level,
• Highly focused on delivering customer satisfaction,
• Proficient in using MS Office programs effectively,
• Possesses an analytical mindset and a curious approach to work,
• Experienced in reporting and data interpretation,
• Capable of managing multiple business processes simultaneously, with strong prioritization and time management skills,
• These are the qualifications that will make you a strong fit for this role.

«You should live your career, development, life and future at Eczacıbaşı!»

What do we offer to you?

• You can constantly improve your personal, professional and technical competencies and participate in our training programs that will support you and your career.
• Global opportunities and rotation opportunities in more than 120 international markets among more than 40 organizations can always knock on your door.
• At Eczacıbaşı, leaves are calculated according to the person's seniority based on the person's total working experience. Your leave comes with you.
• We always applaud success with different reward methods.
• You can benefit from location-independent or hybrid working opportunities with working models that vary according to the nature of your job, and you can determine your own work schedule with flexible working hours. We offer a technology and ergonomics support package to Eczacıbaşı employees who work remotely full-time.
• It is privileged to be a mother and father at Eczacıbaşı. At Eczacıbaşı, our employees who are mothers are provided with monthly nursery allowance and our employees who are fathers are entitled to 3 weeks of paternity leave.
• We are committed to providing equal opportunity in employment. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or veteran status.

#WeDoNotDifferentiateBetweenJobsForWomenAndMen