Sr. Customer Support Center Specialist

Abbott; Fatih; On-site; TRY 50,000 - 70,000; Full time

Job summary

Abbott is seeking a Sr. Customer Support Center Specialist in Istanbul. This role involves providing support for assay applications and instruments, ensuring customer satisfaction through effective communication and technical expertise. Candidates should have a relevant degree and at least 6 years of experience.

Qualifications

• Minimum 6 years of experience in a similar position.
• Fluent in English.

Responsibilities

• Provide customer support via telephone, email, or online media.
• Complete contact documentation for compliance.

Skills

Communication

Technical expertise

Education

Bachelor's degree

Engineering degree in medical, electrical, mechanical, or medical technology

Tools

Analytical tools

Software

Job description

JOB DESCRIPTION:

Sr. Customer Support Center Specialist

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is based in Istanbul within the CoreDiagnostics Division, empowering smarter medical and economic decision making to help transform how people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our diagnostic solutions are used in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems often serves as the first step in patient care decision-making for various health conditions, including heart attacks, blood disorders, infectious diseases, and cancers.

What You’ll Do

Primary Objective of Position

The Sr. Customer Support Center Specialist is responsible for providing customer telephone and remote support for assay application, systems, and instruments within the region.

Major Accountabilities

• Provide customers with assay, application, systems, and instrument support via telephone, email, or online media.
• Complete all required contact documentation to ensure compliance with Abbott quality, regulatory, and service & support procedures and processes.
• Success in this role is measured by customer satisfaction scores (NPS), achievement of support KPIs, and resolution rates.

Required Qualifications

• Bachelor's degree or equivalent experience; engineering degree in medical, electrical, mechanical, or medical technology preferred.
• Minimum 6 years of experience.
• Fluent in English.
• Proven track record in a similar position supported by management and customer references.
• Successful engagement with customers, especially lab staff.
• Strong communication skills.
• Technical expertise across all product lines.
• Strong experience with analytical tools and software.

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews and @AbbottGlobal.

Additional Details

The base pay for this position is not specified. In certain locations, the pay range may vary from the range posted.

Job Family: Customer Service

Division: CRLB Core Lab

Location: Turkey > Istanbul: Saray Mah Dr Adnan Buyukdeniz Cd Umraniye

Additional Locations: N/A

Work Shift: Standard

Travel: Not specified

Medical Surveillance: Not Applicable

Significant Work Activities: Not Applicable