Guest Relations Officer - Arabic Speaking

Shangri-La Group; Fatih; On-site; TRY 25,000 - 35,000; Full time

Job summary

A leading luxury hotel in Istanbul is seeking a Guest Relations Officer who is fluent in English and Arabic. The ideal candidate will take pride in hospitality, ensure guest satisfaction, and possess strong interpersonal skills. Join a team that values creativity and guest interaction.

Qualifications

• Fluency in English and Arabic required.
• Experience in luxury hotel environment preferred.

Responsibilities

• Handle guest complaints and feedback.
• Ensure guests enjoy the best hotel experience.
• Provide assistance to all guests.

Skills

Interpersonal Skills

Communication

Creativity

Education

Luxury Experience in International Hotel

Job description

Shangri-La Bosphorus, Istanbul

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.

"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered.

What makes each stay truly memorable is something even more exquisite and rare - Shangri-La’s special kind of hospitality. Hospitality from the heart.

About Shangri-La Bosphorus, Istanbul

Offering 186 refined guest rooms and suites, it provides a luxurious personal sanctuary to unwind amid enticing views of the city and the Bosphorus Strait. Guests are greeted with warm and attentive service, continuing the enchanting hospitality experience. The hotel is ideally located in the financial and entertainment district of Besiktas, with breathtaking views of the Bosphorus Strait. Step onto your private terrace and be dazzled by the deep blue waters, a living line between two continents.

We are looking for a Guest Relations Officer - Arabic Speaking

As a Guest Relations Officer, you will be responsible for:

1. Taking genuine care of all guests and handling guest complaints, concerns, or feedback.
2. Ensuring that all guests enjoy the best possible hotel experience.
3. Providing help and assistance to all guests.

We are looking for someone who:

• Takes pride in being a hotelier.
• Loves to interact with guests and customers.
• Communicates and writes fluently in English & Arabic as well as the local language.
• Enjoys crafting creative and best-fit solutions.
• Preferably possesses luxury experience in an international hotel.
• Has strong interpersonal skills.

If you are the right person, what are you waiting for? Click the apply button now!