Member Services Agent (Call Center/ Contact Center)

Rue Gilt Groupe; Boston (MA); Remote; Full time

Job summary

An established industry player is seeking a Member Services Agent for a fully remote position. This role is perfect for individuals who are passionate about fashion and customer service. You will provide exceptional support to customers, utilizing your problem-solving skills and attention to detail to ensure satisfaction. The company values creativity and collaboration, fostering a culture that empowers its associates. With flexible shifts and a focus on work-life balance, this opportunity allows you to thrive in a dynamic environment while helping customers discover amazing deals. Join a team that celebrates daily discovery and innovation!

Qualifications

• Minimum 1-year call center experience required.
• Proficient in relevant computer applications and multitasking.

Responsibilities

• Provide outstanding customer support via phone and email.
• Use critical thinking to resolve customer issues efficiently.

Skills

Customer-Centric Attitude

Problem-Solving

Attention to Detail

Reliability

Adaptability

Active Listening

Professionalism

Education

High school diploma or equivalent

Tools

Computer applications

Job description

The Role: Member Services Agent (Call Center)--Fully Remote

Are you looking to work somewhere that your suggestions are heard, and you can help implement them? Do you love finding a good deal and you have a PASSION for FASHION? If so, this is the role for you! Rue Gilt Groupe is dedicated to providing exceptional customer service. This position is REMOTE and equipment is provided.

Please read before applying. You must meet the following criteria:

• Minimum of 1-year CALL CENTER (not the same as customer service) experience within the last 5 years. Mostly Inbound calls but will make outbound calls when needed.
• Willing to work any shift including weekends---- Monday - Sunday from 9am-9pm EST.
• Reside in one of the following states: Florida, Pennsylvania, North Carolina, Kentucky, Texas, South Carolina, Georgia, Indiana, Wisconsin, Minnesota, New Hampshire, Missouri, Alabama, Arizona, District of Columbia, Maine, Maryland, Nevada, New Jersey, Oklahoma, Rhode Island, Tennessee, Utah, Virginia, or Washington.
• This is a remote position; do you have your own private workspace with a door to keep out all distractions and internet that can be hardwired into your home?
• Internet must be hardwired into your home, internet speed required if hired: 100mbps download and 30 mbps upload speed.

Starting pay for Tier 1 Contact Center Agent: $17.00/hr

What You’ll Do

• Provide outstanding customer support via phone and/or email.
• Actively listen to customers to understand their needs and concerns.
• Use critical thinking and problem-solving skills to resolve issues efficiently.
• Maintain a high level of accuracy when handling customer inquiries and data entry.
• Adapt to changing procedures, policies, and customer demands.
• Demonstrate professionalism, patience, and empathy in all interactions.
• Manage time effectively while handling multiple customer interactions.
• Ensure consistent attendance and punctuality to support the team’s success.

What we're looking for:

• Customer-Centric Attitude – You genuinely enjoy helping people and providing top-tier service.
• Problem-Solving & Critical Thinking – You can analyze situations and find effective solutions.
• Attention to Detail – You ensure accuracy in data entry and follow company guidelines.
• Reliability & Attendance – You understand the importance of being on time and available.
• Adaptability – You can handle change and thrive in a dynamic environment.
• Active Listening & Articulate Speech – You communicate clearly and professionally.
• Professionalism & Self-Direction – You take initiative and work efficiently with minimal supervision.

About You

• High school diploma or equivalent
• Proficient in relevant computer applications and ability to maneuver multiple screens at a time.
• 1-3 years of experience in a Contact (CALL) center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situations appropriately

#LI-Remote

ABOUT US:

Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. We’ve defined the online treasure hunt through our daily sale events allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail.

Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and ShopSimon.

Our vision at RGG is to spark delight through daily discovery – we make shopping an occasion to celebrate. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We inspire each other, our Members, and ourselves to push past the expected – every day. Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious and Empowered.