Duty Manager

Hilton Worldwide, Inc.; Şişli; On-site; TRY 30,000 - 45,000; Full time

Job summary

A leading international hotel chain is seeking a Duty Manager for their Istanbul location. In this role, you will ensure high service standards, address customer feedback, and ensure compliance with health and safety policies. Candidates should be experienced in hospitality with a passion for delivering exceptional guest experiences.

Benefits

Health Insurance after 6 months

Team member rate for hotel stays

50% discount on food & beverage

Unlimited training opportunities

Qualifications

• Proven experience in a guest services role in the hospitality industry.
• Ability to manage complaints and ensure customer satisfaction.
• Knowledge of health and safety regulations in a hotel environment.

Responsibilities

• Maintain high service standards and provide superior customer service.
• Edit and distribute Duty Manager Log daily.
• Ensure safety compliance and respond to emergencies.

Skills

Customer service excellence

Problem-solving skills

Strong communication

Health & Safety compliance

Job description

Overview

Duty Manager (HOT0BNLN) — We are looking for the potential candidate for the Duty Manager position at Hilton Istanbul Bosphorus.

Work Locations

Hilton Istanbul Bosphorus, Cumhuriyet Caddesi Harbiye Harbiye-Istanbul 34367

Benefits

• Health Insurance or Private Pension after 6 months of service
• Carpark subscription on team member rate
• Go Hilton: Team member rate while staying in Hilton Hotels both in and out of Turkey
• 50% discount on personal food & beverage consumption in the hotels
• Social aid package
• Free laundry and dry cleaning for business attire
• Extended nursing hours of 1.5 hours until the baby reaches 18 months (for new mother team members)
• 1 day paid leave on the first school day of the children (only the first day of the 1st class) for female team members
• Paid paternity leave – 14 days
• Unlimited training and development opportunities in and out of the Hotel
• Unlimited online courses opportunities from Hilton University

What will I be doing?

• As a Duty Manager, you would be responsible for performing the following tasks to the highest standards:
• Provide consistent and superior service, and maintain high service standards
• Actively seek verbal feedback from customers on a regular basis
• Agree and implement actions to improve customer service
• Positively deal with and learn from customer complaints and comments
• Ensure all customer requests and queries are responded to promptly and effectively
• Welcome personally ‘special attention’ and VIP guests
• Be fully aware of and competent in accident report procedures, maintenance fault reporting procedures, fire policy and procedure, bomb threat procedure, doctor assistance procedures and First Aid
• Have perfect knowledge of the company’s Health & Safety Policy and act accordingly
• Have thorough knowledge of department Brand Standards
• Edit Duty Manager Log daily and distribute it to all related people
• Ensure all comments referring to SALT and Guest Assistance are inserted in guest profiles for future reference
• Maintain daily completion of the DM checklist
• Ensure daily follow up on DM reports by the appropriate department
• Report defects and faults to the appropriate department and follow up on them
• Contribute to overall hotel security by reporting unusual occurrences to the security department
• Ensure the shift is reviewed, handover and briefings are carried out
• Maintain in-depth technical knowledge and skills required for the job
• Work within all pre-set budgetary limits

What are we looking for?

Hilton values include Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. We look for demonstration of these values and the ability to:

• Comply with all Hilton International company policies
• Comply with all systems and procedures as laid down by the DO, GM and Hilton International
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• The management reserves the right to change/extend this statement if necessary at any point during employment
• The holder of this statement can be asked to take on other tasks in addition to the ones stated, in a reasonable framework

Job

Guest Services, Operations, and Front Office