Duty Manager

Kempinski Hotels; Çeşme; On-site; TRY 300,000 - 400,000; Full time

Job summary

An upscale hotel chain is seeking a Duty Manager in Çeşme, Turkey. This role involves leading front office operations, ensuring smooth guest experiences, and managing departmental information. Candidates should have a minimum of 2 years in front office roles, problem-solving skills, and proficiency in English. This position offers full-time fixed-term employment with the opportunity to enhance customer service standards.

Qualifications

• Minimum 2 years Front Office experience.
• Able to perform shift work.
• Positive, friendly, professional, and confident.

Responsibilities

• Ensure smooth front office operations on a day-to-day basis.
• Provide prompt, cordial attention to guests.
• Check billing instructions and guest credit for accuracy.

Skills

Interpersonal skills

Customer service orientation

Problem solving

Decision making

Proficiency in English

Tools

Opera

Job description

Duty Manager

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: Turkey - Alacati

Description

Duty Manager / Front Office Receptionist who will play a key role in establishing and leading our front office operations to the highest standards.

Key Responsibilities

• Ensures the smooth running of the front office operations on a day-to-day basis and in a proactive manner.
• Ensures that as per Health & Safety Policy the Fire Exits are free of obstacles.
• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
• Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, etc. matters which may concern them.
• Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
• Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
• Ensures that all departmental information is kept accurately and up to date.
• Understand and carries out duties in line with Hotel Emergency Procedures.

Skills, Knowledge and Expertise

• Positive, friendly, professional, and confident, with good interpersonal skills.
• Minimum 2 years Front Office experience.
• Comprehensive Opera knowledge.
• Able to perform shift work.
• Proficiency in English
• People Oriented
• Problem solving & Decision making.
• Customer service orientation