Duty Manager

Hilton Ankara; Çankaya; On-site; TRY 30,000 - 50,000; Full time

Job summary

A luxury hotel in Ankara is looking for a Duty Manager to oversee guest interactions and ensure high standards of service. Key responsibilities include managing complaints, greeting VIP guests, and enhancing guest satisfaction. The ideal candidate has supervisory experience in hospitality and strong leadership skills. Join us to create remarkable experiences for our guests.

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• Good knowledge of Health & Safety and security procedures.
• Calm, efficient, and able to work well under pressure.
• Experience in managing budgets and forecasting results.

Responsibilities

• Occupy the hotel lobby and assist Guests, especially VIPs.
• Manage, record, and resolve Guest complaints promptly.
• Meet and greet VIP Guests and corporate clients.
• Monitor Guest satisfaction and implement improvement actions.

Skills

Supervisory experience in Front Office

Health & Safety knowledge

Leadership skills

Communication skills

Guest service passion

Commercial acumen

Education

Degree or diploma in Hotel Management

Job description

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

A Duty Manager is responsible for managing the first impressions of our Guests and performs the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies, and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record, and follow through with management issues or emergencies that arise
• Conduct any Health & Safety procedures, including fire walks and food safety investigations

Required Skills

What are we looking for?

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• Good knowledge of Health & Safety and security procedures
• Calm, efficient, and able to work well under pressure
• Excellent leadership and communication skills
• A passion for delivering exceptional guest service
• Strong commercial acumen, with experience in increasing profitability in a tight market sector
• Experience in managing budgets, revenue proposals, and forecasting results in a similar-sized property

It would be advantageous to demonstrate:

• Previous role as a senior supervisor or Duty Manager in a similar quality role
• A degree or diploma in Hotel Management or equivalent
• In-depth knowledge of the hotel, leisure, or service sector

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering luxury hotels, resorts, extended-stay suites, and mid-priced hotels. For nearly a century, Hilton has provided exceptional accommodations, service, amenities, and value. Our vision is "to fill the earth with the light and warmth of hospitality," and our team is dedicated to creating remarkable experiences worldwide. Our Team Members are at the heart of this mission!