Dutch Speaking Customer Service Representative (Remote) - R

FH Collective - Academy; Fatih; Remote; TRY 50,000 - 150,000; Full time

Job summary

A dynamic customer service company is seeking a Dutch Speaking Customer Service Representative for a remote role based in Turkey. The ideal candidate must be fluent in Dutch and ensure excellent customer service standards. This position offers a competitive salary and various benefits including bonuses, meal allowances, and health insurance, along with career development opportunities.

Benefits

Net monthly salary of 42,000 TL

Attendance bonus of 5,000 TL

Quality bonus up to 10%

Meal card allowance of 4,500 TL

Private health insurance

Double pay on official holidays

Qualifications

• Mandatory fluency in Dutch is required.
• Candidate must be residing in Turkey.
• Strong proficiency with computers and ability to solve problems.

Responsibilities

• Support customers via inbound calls and handle requests.
• Deliver outstanding customer service to maintain high satisfaction.
• Participate in team meetings and feedback sessions.

Skills

Fluency in Dutch (C1/C2 level)

Strong computer literacy

Problem-solving skills

Job description

Join to apply for the Dutch Speaking Customer Service Representative (Remote) - R role at FH Collective - Academy

Customer Service Representative (Dutch Speaker)

Location: Remote (based in Turkey)
Contract Type: Full-time

About The Role
We are looking for Dutch-speaking Customer Service Representatives to join our remote support team. In this role, you will assist customers with their inquiries, provide solutions, and ensure excellent service standards are maintained. This is a stable, long-term opportunity with strong growth and career development potential.

Responsibilities

• Support customers via inbound calls (emails may be added later).
• Handle requests
• Deliver outstanding customer service to maintain high satisfaction levels.
• Take part in team meetings, coaching sessions, and feedback programs.

What We Offer

• Remote work: Work from anywhere in Turkey.
• Salary & Benefits:
  • Net monthly salary of 42,000 TL.
  • Attendance bonus of 5,000 TL (with full shift compliance, valid until end of 2025).
  • Quality bonus up to 10% of salary.
  • Meal card allowance of 4,500 TL.
  • Private health insurance (employee only).
• Career Growth: Mentoring, coaching, and clear promotion paths.
• Additional Perks: Double pay on official holidays, team celebrations, and performance rewards.

Work Schedule

• Operating hours: 09:00-20:00 CET (Summer), 09:00-21:00 CET (Winter).
• Rotating shifts: 09:00-18:00, 10:00-19:00, 11:00-20:00, 12:00-21:00, 13:00-22:00.
• Daily schedule includes a 1-hour break.
• Days off: 2 per week (Sunday fixed + 1 variable day).
• Public holiday shifts are required (paid at 2x rate by law).

Training

• Duration: 2 weeks (weekdays only, weekends off).
• Hours: 09:00-18:00 or 10:00-19:00.
• Format: Online.
• Attendance is mandatory.

Requirements

• Fluency in Dutch (C1/C2 level) mandatory.
• Residing in Turkey and able to work remotely.
• Strong computer literacy and problem-solving skills.