Data Services Support Expert

Vodafone; Çankaya; On-site; TRY 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled professional to support and manage advanced networking technologies. In this role, you will be responsible for ensuring connectivity and resolving technical issues for corporate and wholesale customers. You will leverage your extensive experience in SDWAN, wifi technologies, and various router systems to provide seamless service. This innovative firm values inclusion and encourages candidates to apply even if they don't meet every criterion. Join a team that is committed to creating a better future for customers and communities alike, while enjoying flexible benefits and a supportive work environment.

Benefits

Flexible Benefits Program

Hybrid working kit

Ergonomic kit allowance

Digital meal voucher

Flexible transportation allowance

Employee assistance hotline & counselling

Comprehensive private health insurance

Discounted price deals for products & services

Qualifications

• Minimum of 5 years experience in Telecommunication sector.
• Hands-on experience on SDWAN and wifi technologies.
• Good understanding of IP, Internet, DC, MPLSVPN Networking.

Responsibilities

• Accountable for support of various networking technologies.
• Manage coordination with support teams for technical issues.
• Prepare performance and root-cause reports for customer networks.

Skills

SDWAN technologies

wifi technologies

Cisco Routers

Nokia Routers

Huawei Routers

Traffic engineering

Routing protocols (BGP, OSPF)

Problem-solving skills

Analytical thinking

Communication skills

Education

Degree in science or engineering

Tools

Cisco Core PE Routers

Juniper Routers

Dell Routers

Aruba Routers

Passive network equipment

MS Office

Job description

What You’ll Do

Key Accountabilities:

• Accountable for support SDWAN technologies
• Accountable for support wifi technologies
• Accountable for support Internet, MPLSVPN, DC, IP technologies
• Accountable for support corporate customer P2P, xDSL, VFNET Fiber, RL, ME working on VFNET, Mobile or Turk Telekom Infrastructure
• Accountable for support wholesale customer P2P, xDSL, VFNET Fiber, RL, ME working on VFNET, Mobile or Turk Telekom Infrastructure
• Accountable for testing/checking/configuring customer routers/switches/modems in order to provide their connectivity to VFNET or mobile network (Nokia Huawei, Cisco Core PE Routers)
• To ensure permanent solutions for problems occurred during operation
• Accountable for following predefined escalation with related teams or organization if an installation exceeds KPI limits
• To provide quick resolution if any problem occurs during support
• To manage or coordinate other support teams (voice, security, cloud, etc)
• Accountable for communicating with wholesale or corporate customers by conference call for technical issues
• Accountable for preparing HLD for complex customer network structure
• Accountable for preparing performance and root-cause reports and taking actions on failing points

Your role and responsibilities in the crisis situation

• Review of the customer service impact analysis shared with the outage
• Review of the CNO service impact analysis shared with the outage
• Comparison of CNO and customer service impact analyses and preparation of action plans
• Developing an action plan to activate the affected services that should not be affected by the interruption
• Checking the operability of shared services such as SDWAN, Hotspot from DRC environment and monitoring their stable operation
• Making the necessary network definitions for the Cloud DRC system to be activated and checking its operability
• Making the necessary network definitions for the security DRC system to be activated and checking its functionality
• Making the necessary network definitions for the activation of customer DRC systems and checking their operability
• Keeping the BCM documentation up to date and running the BCM scenario once a year

Who You Are

• Degree qualified in science or engineering
• Minimum of 5 years experience in Telecommunication sector
• Hands-on experience on SDWAN technologies (Fortinet, Huawei, etc)
• Hands-on experience on wifi technologies
• Hands-on experience on Cisco, Nokia, Huawei PE Routers
• Hands-on experience on Juniper, Dell, Aruba, Huawei and Cisco Routers, Switches, Modems
• Hands-on experience of passive network equipment (fiber modules, WAN and LAN connection modules, connectors) and their connection standards
• Having full knowledge of L2 layer networking configuration
• Good understanding of Turk Telekom Infrastructure
• Good understanding of IP, Internet, DC, MPLSVPN Networking
• Good understanding of VoIP networks
• Hands-on experience of Designing complex networks
• Deep experience of Traffic engineering and QOS technologies
• At least 5 years hands-on experience of routing protocols (BGP, OSPF; ISIS, EIGRP)
• Good knowledge of MS Office, including Word, Excel, PowerPoint
• Having full knowledge of CCNP/CCIE contents
• Problem-solving skills
• Good level of Troubleshooting Skills
• Good Team Work and Interpersonal Skills
• Good communication skills
• Analytical thinking
• Planning and organization management skills
• Fluent in English

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's In It For You

We like to keep them flexible:

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for a wide range of products & services

Plus, plenty more to enjoy!

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who We Are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.

Together we can.