Customer Support Team (Dutch Speakers)

Cross Border Talents; Fatih; Remote; TRY 50,000 - 150,000; Full time

Job summary

A leading consumer technology retail firm is seeking Customer Service Representatives to join their team. This fully remote position allows you to support customers with inquiries about products, returns, and technical support. The ideal candidate must speak Dutch at a professional level and have solid computer skills. Enjoy a competitive salary and various bonuses while working from home anywhere in Turkey.

Benefits

Competitive salary

Bonuses up to 10%

Private health insurance

Meal card allowance

Qualifications

• Proficiency in Dutch at a professional level.
• Ability to work remotely across Turkey.
• Solid computer skills (average or above).

Responsibilities

• Support customers with inquiries regarding store locations and product returns.
• Handle inbound calls and provide basic technical support.
• Participate in team meetings and customer satisfaction initiatives.

Skills

Dutch (C1/C2)

Solid computer skills

Job description

Overview

Join the MediaMarkt / Imtron Customer Support Team (Dutch Speakers).

Do you speak Dutch at a professional level and want to work with one of Europe9s largest technology retailers?

We''re hiring Customer Service Representatives for MediaMarkt & Saturn (MMS) fully remote across Turkey!

What Youll Do

• Support customers with inquiries such as:
• Nearest store locations.
• Online product returns.
• Complaints and issue resolution.
• Stock availability checks.
• Product reservation requests.
• Handle inbound calls (emails may be included later).
• Provide basic technical support when needed.
• Participate in team meetings, feedback sessions, and customer satisfaction initiatives.
• Enjoy career development opportunities: one-on-one sessions, mentoring, and promotion paths.

Why Youll Love This Job

• Work from home anywhere in Turkey.
• Stable, long-term project with low turnover and great team culture.
• Competitive salary & bonuses earn up to ~51,200 TL/month with incentives.
• Growth opportunities structured mentoring and support for your career.
• Extra perks team celebrations, recognition, and bonus rewards.

Salary & Benefits

• Net Salary: 42,000 TL
• Bonuses:
• Attendance bonus: 5,000 TL (with 100% shift compliance, valid until end of 2025).
• Quality bonus: up to 10% of salary.
• Pluxee Meal Card: 4,500 TL allowance.
• Private Health Insurance: Provided via Mapfre (employee only).

Work Schedule

• Shifts between 09:00 – 20:00 CET (summer hours; winter adds +1 hour).
• Rotating shifts:
• 09:00–18:00
• 10:00–19:00
• 11:00–20:00
• 12:00–21:00
• 13:00–22:00
• Breaks: 1 hour daily (within 9-hour schedule).
• Days off: 2 per week (Sunday fixed, second day variable).
• Work on public holidays required (paid at 2x rate by law).

Training

• Duration: 2 weeks (weekdays only, weekends off).
• Hours: 09:00–18:00 or 10:00–19:00.
• Format: Online.
• Attendance is mandatory.

Requirements

• Dutch (C1/C2) required.
• Solid computer skills (average or above).
• A smartphone (for secure VPN login verification).
• Ability to work remotely across Turkey.

Apply now and build your career with MediaMarkt & Saturn, a leader in consumer technology retail!