Customer Support Specialist - Power Transformers

Hitachi Vantara Corporation; Fatih; On-site; TRY 30,000 - 50,000; Full time

Job summary

A leading energy technology firm is seeking a Customer Support Specialist to manage aftersales projects and stakeholder relationships. The ideal candidate will have a university degree in Electrical Engineering, 2-3 years of relevant experience, and strong communication skills in both English and Turkish. This role offers competitive benefits including private health insurance and a wellbeing program.

Benefits

Access to a comprehensive wellbeing program

Private health insurance

Transportation allowance

Qualifications

• 2-3 years of experience in Site Service, Testing and Commissioning in Power Transformer.
• Safe working practices and risk assessment skills in high voltage environments.
• Ability to read and interpret electrical and panel diagrams.

Responsibilities

• Leading the execution of aftersales projects and ensuring compliance with standards.
• Building and maintaining strong relationships with stakeholders.
• Identifying and managing risks in projects.

Skills

Electrical Engineering knowledge

Risk assessment skills

Project management

Strong communication in English and Turkish

Education

University degree in Electrical Engineering

Tools

MS Office applications

Job description

About Us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

Description

The Opportunity

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

We are looking for our next “Customer Support Specialist” who will be able to demonstrate knowledge in Hitachi Energy, with below qualifications;

How you will make an impact

• Leading the execution of aftersales projects and ensuring that all related activities are executed in accordance with company procedures, contract specifications, quality standards, health and safety, environment requirements, cost/profitability targets, and scheduling goals.
• Assisting Project Controlling to define all provisions, including scope scheduling, and risk management plans.
• Identifying, qualifying, quantifying, and managing risk calculation, while ensuring that all opportunities are identified and pursued.
• Building and maintaining strong relationships with internal and external stakeholders, acting as a key contact for customer enquiries and an escalation point for project issues.
• Ensuring that the service activities comply with relevant environmental policies, health and safety guidelines.
• Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• University degree in Electrical Engineering
• 2-3 years of experience in Site Service, Testing and Commissioning in Power Transformer.
• Safe working practices and risk assessment skills in high voltage environments
• Good command of spoken and written English and Turkish.
• Demonstrated experience in project scope, schedules, and subcontractors’ management.
• Being committed to excellence, customer, and action oriented, decision making and according to situation flexibility.
• Ability to read and interpret electrical and panel diagrams.
• Knowledge of MS Office applications.
• Having a valid driving license and no obstacles for traveling.

More About Us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

For this role, depending on grade and experience, we offer the following employee benefits;

• Access to a comprehensive wellbeing program,
• Private health insurance,
• Transportation allowance.

Disability Accommodations

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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