Customer Support Specialist

Masimo; Fatih; On-site; TRY 150,000 - 300,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support professional to enhance their sales operations. This role involves supporting the sales team with various administrative tasks, processing orders, and providing exceptional telephone support to customers. The ideal candidate will possess a Bachelor’s degree and have at least two years of experience in customer support, demonstrating excellent communication skills in English. This is a fantastic opportunity for an energetic self-starter who thrives in a dynamic environment and is passionate about delivering results. Join a team where your contributions will make a significant impact on customer satisfaction and sales success.

Qualifications

• Minimum 2 years of Customer Support experience required.
• Excellent verbal and written communication skills in English.

Responsibilities

• Support sales organization with daily sales administration tasks.
• Process orders and manage customer complaints effectively.

Skills

Customer Support

Communication Skills

Lead Generation

Data Entry

Organizational Skills

Education

Bachelor’s degree in Business, Marketing or Sales

Job description

Duties and Responsibilities:

• Support the sales organization with the day to day sales administration workload
• Order processing, performing complete sales cycle
• Driving tender administration work
• Telephone customer support and consulting
• Support of the sales representatives
• Processing of customer complaints, goods returns, credit notes
• Follow-up of delivery backlogs
• Taking over organizational activities
• Performing regulatory administrative acts including of tracking certifications and registration of products

Minimum Education:

• Minimum of Bachelor’s degree or equivalent training in business, marketing or sales.

Desired Training, Experience, and Characteristics:

• Minimum of 2 years of Customer Support experience.
• Excellent verbal and written communication skills in English.
• Documented experience regarding working with tenders.
• Ability to document a track record of lead generation success.
• Accurate data entry and record keeping skills.
• Must be an energetic, enthusiastic self-starter who enjoys challenge and is dedicated to getting the job done with minimal support and direction.
• Must be PC literate, have excellent organizational, communication, and interpersonal skills.