Customer Support Agent - Turkey (Remote)

Expatrio Global Services GmbH; Fatih; Remote; TRY 25,000 - 45,000; Full time

Job summary

Expatrio, a Berlin-based start-up in Fintech and Edtech, is seeking a Customer Support Agent in Turkey for a remote role. You will be the first contact for international customers, ensuring exemplary service while handling document verification and collaborating with the support team. Ideal candidates will possess excellent communication skills in English and Turkish, with some customer support experience preferred. This position offers a dynamic work environment and opportunities for professional growth.

Benefits

Autonomous work environment

Flexible working hours

Home office set-up provided

Development opportunities

Diverse team culture

Qualifications

• Experience in customer support is required.
• Full-time availability is necessary.
• Strong communication skills are essential.
• Prior experience in banking or health insurance is a plus.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Verify customer documents.
• Support customer service with ad-hoc tasks.
• Coordinate with service partners to assist customers.

Skills

Customer support experience

Communication skills

Customer first mindset

Proficiency in English

Proficiency in Turkish

Tools

Helpdesk software

Job description

JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as
Customer Support Agent - Turkey (Remote)
Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!

YOUR ROLE

• You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone
• You will make sure that our customers get excellent customer service
• Your main tasks will include the verification of documents
• You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
• You will work together with our service partners to support our customers

YOUR PROFILE

• You have some experience in customer support
• You are available full-time
• You have strong communication skills and a customer first mindset
• You are proficient in English and Turkish
• If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know
• PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)

WHY EXPATRIO?

• International, diverse, and intrinsically motivated team
• Autonomous and progressive work environment with low hierarchies and fast decision-making
• Provision of full home office set-up
• Flexible working hours
• Individual professional and personal development opportunities
• Most importantly: The chance to solve an actual problem