Customer Success Specialist

Dataroid; Fatih; On-site; TRY 1,188,000 - 1,903,000; Full time

Job summary

Join a fast-growing data analytics startup as a Customer Success Specialist at Dataroid. You will build relationships with clients, drive customer satisfaction, and work collaboratively with product teams, all while contributing to an innovative technological environment. Enjoy a competitive compensation package and numerous benefits tailored to your growth and work-life balance.

Benefits

Private health insurance

Company-supported pension plans

Meal vouchers

Commute assistance

Remote work benefits

Paid day off for your birthday

Online events and guest speakers

Flexible working hours

Qualifications

• Fresh graduate or maximum 3 years’ experience in Technical or Business Support.
• Desire to learn technology, digital, and innovation.
• Ability to work independently and in a team.

Responsibilities

• Build and maintain strong customer relationships.
• Work with product development teams on priorities.
• Ensure 100% satisfaction among customers.

Skills

Interpersonal skills

Negotiation skills

Presentation skills

Listening skills

Education

Bachelor’s degree in Engineering, Business Administration, or relevant degree

Job description

Join us on our exciting journey at Dataroid, the award-winning digital analytics and customer engagement platform!

Dataroid empowers leading brands to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.

As Turkey's fastest-growing data analytics platform, we embrace challenges, explore new technologies, and aim to impact industries globally by helping businesses harness data to create seamless customer experiences.

At Dataroid, our developers drive innovation, staying ahead of technology trends to deliver simple and seamless solutions. Already used by leading enterprises in finance, airlines, and retail, Dataroid reshapes the experience of over 120 million users.

We are looking for an energetic, ambitious, and high-performing Customer Success Specialist who will be responsible for building relationships, understanding customer trends, hitting annual targets and leading our big data analytics and customer engagement platform Dataroid in the right direction.

Responsibilities

• Desire to learn an analytics and engagement platform and its strategic plan to achieve and maximize sales targets and expand our customer base, as well as maintaining strong, long-lasting customer relationships with clients.
• Work with product development teams on priorities and product backlog.
• Be a part of customer support processes.
• Provide product feedback and insights to the business and product teams.
• Ensure 100% satisfaction among all customers.
• Understand product infrastructure with both technical and business perspective.

Requirements

• Fresh Graduate pursuing a bachelor’s degree in engineering, Business Administration, or any other relevant degree or a maximum of 3 years’ experience in a Technical and/or Business Support function (B2B) dealing with data analysis.
• Desire to work in a dynamic and fast-moving startup environment.
• Ability to work independently and in a team.
• Team player, good interpersonal skills.
• Desire to learn of technology, digital and innovation.
• Excellent listening, negotiation, and presentation skills.

Why Dataroid?

Great Compensation & Benefits: We provide an attractive compensation package, including private health insurance, company-supported pension plans, meal vouchers, commute assistance, remote work benefits, and a paid day off for your birthday.

Enhanced Workdays: Enjoy the flexibility of adaptable working hours. We offer online events, inspiring guest speakers, office snacks, a culture that limits unnecessary meetings, and many other perks designed to make your weekdays more enjoyable.

Growth & Learning: Your development is our priority, with access to premier online learning platforms like Udemy, digital libraries, and tailored training programs to support your career journey.

Thriving Community: Be part of a vibrant and close-knit team that values connection. Enjoy happy hours, workshops, seasonal celebrations, and other events that bring us together.

Open Dialogue: Our flat organizational structure fosters direct and transparent communication. Your ideas and feedback are always welcome, ensuring your voice is heard and valued.

FIND MORE ABOUT US

Our career page: https://www.dataroid.com/careers/

Our company page: https://www.dataroid.com/

We will process your personal data as part of our recruitment procedures. To find out more, please consult our Candidate Privacy Notices.