Customer Success Specialist

Uplico; Fatih; On-site; TRY 150,000 - 260,000; Full time

Job summary

Uplico seeks a Customer Success Specialist to own post-go-live relationships with our enterprise customers. You will drive onboarding, adoption, and measurable value while collaborating with product, engineering, and sales teams to ensure renewals and growth.

The role focuses on building a customer-centric CS function, managing complex accounts across Turkey, the GCC, and the US, and turning feedback into product improvements.

Qualifications

• 2–4 years in Customer Success, Account Management, Implementations, or similar
• Bachelor’s degree in Business, Management, or related field
• Fluent Turkish and English (written and spoken)
• Comfort with SaaS products and fast-paced environments
• Able to manage multiple accounts and priorities

Responsibilities

• Own a portfolio of enterprise accounts and be the main contact post-signing
• Lead onboarding and implementation: kickoff, configuration, integrations, training, go-live
• Drive adoption and achieve first meaningful results quickly
• Build and monitor customer health scores and mitigate churn risks
• Conduct regular business reviews with HR leaders to review value and goals
• Spot expansion opportunities and hand off to sales with context
• Support renewals with the commercial team
• Collect and document customer feedback for product and engineering
• Represent customer needs in product syncs and ensure requests ship

Skills

Turkish fluency

English fluency

Stakeholder management

SaaS familiarity

Education

Bachelor's degree in Business/Management or related

Tools

HubSpot

Intercom

Freshdesk

Gainsight

Job description

Uplico is an AI-native Agentic HR OS built for enterprises that want HR work to keep moving. The platform covers the full employee lifecycle on one platform: agentic sourcing with Compass, ATS and AI CV scoring, agentic phone interviews with Nora, video interviews, onboarding, performance management (OKR, KPI, 360), offboarding, and workforce analytics. AI agents take on the chasing, screening, and synthesis, while decisions stay with HR teams.

Uplico serves enterprises with 500+ employees across Turkey, the GCC, and the US. We are a small, ambitious team that moves fast and cares deeply about the experience we deliver. Every team member has real ownership and real impact.

The Role

We are looking for a Customer Success Specialist to own the relationship with our customers from go-live onward. You will make sure every company that chooses Uplico adopts it deeply, sees measurable value, and grows with us. You will also be the voice of the customer inside the company, working closely with the product, engineering, and sales teams.

This is a role for someone who wants to build, not just maintain. Our Customer Success function is still taking shape, and you will help define how it works.

What You Will Do

• Own a portfolio of enterprise accounts and act as their main point of contact after signing
• Lead onboarding and implementation: kickoff, configuration, integrations with existing HR systems, user training, and go-live
• Drive adoption across modules and make sure customers reach their first meaningful results quickly
• Build and track customer health scores, identify churn risks early, and act on them before they escalated
• Run regular business reviews with HR leaders, showing the value delivered and agreeing on next goals
• Spot expansion opportunities (new modules, new teams, new regions) and hand them to sales with clear context
• Support renewals together with the commercial team
• Collect, prioritise, and document customer feedback, turning it into structured input for product and engineering
• Represent the customer in weekly product syncs and follow up with customers when their requests ship
• Create and maintain onboarding playbooks, help center content, FAQs, and internal knowledge bases
• Handle escalations calmly and close the loop every time

What We Are Looking For

Required

• 2 to 4 years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role, ideally in B2B SaaS
• Bachelor's degree in Business, Management, Communication, Industrial Engineering, or a related field
• Fluent written and verbal Turkish and English
• Confidence working with senior stakeholders such as C-Levels.
• Proven ability to manage multiple accounts and priorities at the same time
• Strong technical comfort: you learn SaaS products quickly and can explain them simply
• Structured and data-minded: you track what matters and use it to make decisions
• Ownership mentality: you follow through without being chased

Nice to Have

• Experience with HR processes, recruitment, or HR software (ATS, HRIS, performance tools)
• Experience onboarding enterprise customers or running implementation projects
• Familiarity with CS and CRM tools (HubSpot, Intercom, Freshdesk, Gainsight, etc.)
• Experience working closely with product and engineering teams
• Interest in AI and agentic products

Success in This Role Looks Like

• High product adoption and active usage across your accounts
• Strong retention and on‑time renewals
• Expansion opportunities identified and passed to sales
• Customer feedback that visibly shapes the product roadmap
• Customers who would happily act as references

What You Will Gain

• Ownership of a function that is still being built, with a direct say in how it scales
• Close work with the founding team and direct influence on product direction
• Deep experience with AI-native HR technology in one of the fastest‑growing areas of enterprise software
• Exposure to enterprise customers across Turkey, the GCC, and the US
• A clear growth path toward Customer Success Lead as the team expands

Details

• Type: Full‑time
• Occasional travel to customer sites may be required