Customer Success & Service Specialist

Rototip; Yenimahalle; Hybrid; EUR 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading manufacturing startup, where you’ll engage with diverse cultures and innovative technologies. This role offers a unique opportunity to work closely with customers and coordinate production schedules, ensuring satisfaction and efficiency. You’ll thrive in a challenging, entrepreneurial environment that fosters personal and professional growth. If you’re passionate about manufacturing and eager to make a real impact, this is the perfect chance to contribute to a groundbreaking company while developing your skills in a supportive setting.

Benefits

Euro-based salary

Opportunity to work from home

20 days paid leave

Career coach for women employees

Challenging environment for growth

Impact on business results

Qualifications

• Must have proficiency in English and excellent time management skills.
• Project management skills and eagerness to work at a start-up are essential.

Responsibilities

• Meet customers online to identify critical aspects of projects.
• Coordinate production schedules and keep customers informed.

Skills

Proficiency in English

Time management skills

Project management skills

Attention to detail

Strong communication skills

Solution-oriented mindset

Education

Graduated from METU/ODTÜ, Boğaziçi, İTÜ, Bilkent

Tools

CAD software

MS Excel

Job description

We're building a world-class team to create the most successful startup Turkey has seen in the manufacturing industry. We are looking for new team members to help us achieve our ambition in the global scene.

Interested in joining a dynamic team comprised of people who back-packed in South-America for months, or played on stage to tens of thousands of people, or collected many medals from chess tournaments? This might be an opportunity not to miss.

With its innovative business model, Turkey’s largest manufacturing marketplace rototip.com is hiring a project (production) engineer eager to work in the fast-paced competitive global market.

If you enjoy manufacturing, looking for a cosy office environment, serve to engineering firms across 17 different countries and get the chance to work on countless different projects, you're going to like what you read below.

Job Title: Customer Success & Service Specialist

Qualifications

Must-have:

• Proficiency in English is a must for this role. If you do not have proficiency, do not apply.
• Candidates are required to read and write at a near-native level. Listening and speaking fluently at a near-native level are not mandatory but nice-to-have.
• Excellent time management skills
• Ability to deliver results and work independently, with minimal supervision
• Excellent sense of ownership and responsibility
• Excellent attention to detail
• Project management skills, or keen interest in learning Project Management
• Eagerness to work at a start-up

Nice-to-have:

• Eagerness to learn about modern manufacturing technologies and develop in these areas
• Preferably graduated from METU/ODTÜ, Boğaziçi, İTÜ, Bilkent, and the likes
• Experience working with different cultures (preferably, Western European)
• Experience in manufacturing technologies
• Ability to read and interpret technical drawings
• Experience in using a CAD software
• Previous experience in a budgetary position
• Good command of Turkish
• Strong communication skills, solution-oriented mindset
• Proficiency in MS Excel
• Residency in Ankara
• No military obligation for male candidates

Job Description

• Meet customers (online) to identify critical aspects of projects
• Coordinate the entire production schedule with our own manufacturing and engineering teams
• Keep the customer informed of the preparations, production, and delivery
• Respond to customer requests within a given time frame, following the service level agreements in the company
• Following the conversations had with the customer, abide by the agreements made in the process from procurement to sales and delivery; manage documentation
• Measure and improve customer satisfaction

What’s in it for you?

• Euro-based salary
• Opportunity to work from home
• 20 days per year paid leave
• Career coach for women employees
• Challenging and entrepreneurial environment that will facilitate your growth
• Chance to work with a small founding team and to show your impact on business results

Although we’re looking for someone who has all the qualifications listed above, we would still like to advise you to apply even if you miss one or more qualifying skills. In this case, please advise in your application how you’re planning to improve on those areas or how else you could help Rototip.

About Rototip.com

Serving customers in Europe, Asia, and Americas, Rototip.com is a digital platform connecting companies that need manufactured goods with factories that can produce goods using various manufacturing technologies. Headquartered in Turkey and the Netherlands, Rototip is an equal opportunity employer.