Customer Success Engineer

Parny; Fatih; Hybrid; TRY 50,000 - 70,000; Full time

Benefits offered by this job

Stock options

Performance rewards

Private medical insurance

Gift cards

Team meetups

Job summary

Parny, an innovative startup in the Marmara Bölgesi, is looking for a Customer Success Engineer to join their Growth Squad. This unique role blends pre-sales and post-sales responsibilities, working directly with both technical environments and customers.

You will be responsible for deploying Parny in diverse environments, providing technical support, and ensuring successful customer onboarding. Ideal candidates are proficient in Kubernetes, Linux, and observability concepts, with experience in customer-facing technical roles. Join us for a culture of trust and empowerment!

Qualifications

• Comfortable in Kubernetes and Linux environments.
• Familiarity with observability and monitoring concepts.
• Experience in a customer-facing technical role.

Responsibilities

• Deploy Parny in prospect environments and run technical evaluations.
• Provide technical sales support and answer architecture questions.
• Get live customers into the correct usage patterns for the product.

Skills

Kubernetes

Linux

Observability

Incident Response

Customer Communication

Tools

Prometheus

Grafana

Zabbix

PagerDuty

Opsgenie

Job description

We're building the next level of Observability and Incident Response. The last generation of tools showed teams what broke. Parny goes further: it flags anomalies before they turn into outages, and when something does break, it surfaces the likely root cause and the business impact in minutes, not hours instead of handing you another dashboard to stare at.

Built AI-native from day one, Parny maps the blast radius across your services so engineering teams get a clear answer, not more noise. It's built for the people who can't afford downtime developers, solution architects, DevOps, SRE, Platform and InfoSec teams at enterprises where every minute of downtime costs.

That's where you come in. We're looking for a Customer Success Engineer to join our Growth Squad.

The role

This is a technical, forward-deployed role that combines pre-sales and post-sales in one person. You'll run the POCs and you'll get the customer up and running on the product. We deliberately keep these two motions together: the person who knows the environment and the team is the right one to carry it forward.

Concretely, you'll own:

• Demos & POCs: Deploy Parny in prospect environments (Kubernetes, bare-metal, hybrid), run technical evaluations, define success criteria together with the customer, and drive POCs to a clear outcome.
• Technical sales support: In enterprise evaluations, speak as a peer to SRE / platform / IT teams, answer architecture questions, and address security and integration concerns.
• Onboarding & adoption: Get live customers into the right usage patterns, shorten time-to-value, and track adoption.
• Expansion & retention: As usage deepens, open up new use cases, and feed renewal and growth opportunities.
• Product feedback: Bring technical needs from the field back to the product team clearly. At this stage, your feedback loop is critical.

What we're looking for

• Comfortable in Kubernetes and Linux environments; solid grasp of container/orchestration concepts.
• Familiarity with the observability / monitoring world (metrics, alerting, incident response). Experience with anomaly detection, or AIOps is a strong plus.
• Experience in a customer-facing technical role (SE, CSE, Solutions Architect, or DevOps/SRE with customer contact).
• Able to carry technical depth and customer communication at the same time equally at home in the terminal and in the meeting room.

Nice to have

• Experience with tools like Prometheus, Grafana, Zabbix, PagerDuty/Opsgenie.
• Experience working with customers in a SaaS / B2B product setting.
• Early-stage startup experience.

Why Join Us

Join a high-impact Growth Squad inside an AI native SaaS startup.

A culture built on trust, empowerment and constructive feedback.

Stock options, performance rewards and bonus opportunities.

Private medical insurance, gift cards, team meetups and knowledge sharing through tech talks.

We celebrate wins together with holidays, parties and team events.