Customer Services Specialist (Road Transport)

DFDS; Sultanbeyli; On-site; TRY 40,000 - 60,000; Full time

Job summary

A logistics company in Turkey seeks a Customer Services Specialist to enhance operations and customer experiences. This role involves managing logistics communications, monitoring operations, and improving customer satisfaction. The ideal candidate holds a Bachelor’s degree and has at least 2 years of experience in logistics or customer service. Fluent English is required, and knowledge of French or German is a plus. The position offers opportunities for relationship-building and operational improvement.

Qualifications

• Minimum 2 years of experience in logistics operations or customer service.
• Fluent in English; French or German is a plus.
• Strong skills in customer relationship management.

Responsibilities

• Ensure smooth coordination of logistics operations as point of contact.
• Monitor customer operations for document processing and transportation.
• Track operational changes and communicate updates to teams and customers.

Skills

Customer relationship management

Analytical mindset

Communication skills

Team player

Proactive attitude

Education

Bachelor’s degree

Tools

ERP program

Excel

Job description

Overview

DFDS is looking for a Customer Services Specialist to strengthen our logistics operations and ensure excellent customer experience.

Be part of the movement – and play your part.

Responsibilities

As a Customer Services Specialist at DFDS, you will play a key role in ensuring the smooth coordination of logistics operations while acting as a trusted point of contact for our customers. You will manage the communication flow between internal teams and clients, support seamless transportation processes, and contribute to the continuous improvement of customer satisfaction and operational efficiency.

• Monitor customer operations to ensure smooth processing of documents, transportation, and information flow
• Track operational changes and communicate timely and accurate updates to both internal teams and customers
• Monitor customer order volumes, take proactive actions, and provide feedback to management
• Participate in face-to-face meetings with customers when needed to strengthen relationships and address operational needs.

Qualifications

• Bachelor’s degree
• Minimum 2 years of experience in logistics operations or customer service
• Strong skills in customer relationship management
• Hands-on experience with at least one ERP program
• Fluent in English (French or German is a plus)
• Proficient in Excel and reporting techniques
• Confident in delivering presentations and managing customer meetings
• Analytical, strategic, and solution-oriented mindset
• Strong communication and interpersonal skills; team player with a proactive attitude