Customer Service / Supply Chain Representative

Evonik; Fatih; On-site; TRY 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service and Supply Chain Specialist. This role emphasizes maintaining strong customer relationships while ensuring efficient order management. You will be responsible for providing accurate information to clients, managing the order process, and collaborating with various departments to enhance customer satisfaction. The ideal candidate will possess strong communication skills, a solid understanding of foreign trade regulations, and proficiency in relevant software tools. Join this dynamic team and contribute to a thriving business environment where your expertise will be valued and impactful.

Qualifications

• More than 3 years of experience in customer service and supply chain.
• Knowledge of foreign trade payment conditions and local trade regulations.

Responsibilities

• Provide timely information to customers and manage the order process.
• Collaborate with internal stakeholders on order management and logistics.

Skills

Customer Service

Problem Solving

Communication Skills

Time Management

Fluent in Turkish

Fluent in English

Fluent in German

Education

Bachelor's Degree

Tools

SAP

MS Office (Excel, Outlook)

Job description

70% Customer Service, 30% Supply Chain Responsibilities

RESPONSIBILITIES

• Provide accurate and timely information to customers before, during, and after a transaction to maintain and improve customer relationships.
• Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export, and transit processes, documentation, sampling, trials, and control of customer terms and conditions.
• Respond to customer enquiries and forward to other departments as required. Be proactive in analysing customer activities to identify recurring problems and recommend solutions to improve customer service.
• Collaborate with head office, internal stakeholders, and customers on order management, sales, purchasing, customer accounts inquiries, and logistics, as required.
• Ensure accurate and timely reporting of all other relevant sales and customer-related activities.
• Maintain accurate and up-to-date customer records and ensure accurate data is entered into SAP.
• Prepare reports for the Business Managers, Head Customer Service/Supply Chain, and Head Office.
• Provide backup support to absent employees as directed.

REQUIREMENTS

Functional:

• Knowledge about foreign trade payment conditions such as LC, bank contracts, etc.
• Computer skills; especially good knowledge in SAP, MS Office (Excel), Outlook.
• Efficient work and good management of time and workflow.
• Good knowledge of foreign/internal trade and the economic market.
• Good knowledge of local trade regulations.
• Good knowledge about customs (import, export), and transit regulations.
• Bachelor's degree and more than 3 years of job experience in the above-mentioned areas.

Personal:

• Fluent language skills in Turkish, English, and/or German.
• Excellent cooperation and communication skills, team worker, problem solver.

Your Application
To ensure that your application is processed as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as an employer can be found at https://careers.evonik.com.

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:
Nazli Kaplan

Company:
Evonik Ticaret Ltd.