Customer Service Specialist

DowAksa; Yalova Merkez; On-site; TRY 30,000 - 60,000; Full time

Job summary

An innovative joint venture is seeking a Customer Service Specialist to enhance their logistics operations. This role involves managing customer orders, ensuring compliance with international shipping regulations, and coordinating with various departments to streamline processes. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and a customer-oriented approach. Join a forward-thinking company that values collaboration and sustainability, and contribute to the continuous improvement of their logistics operations while working in a dynamic environment.

Qualifications

• Bachelor's degree in Business Administration or related fields required.
• Two years of experience in logistics or international operations preferred.

Responsibilities

• Manage customer orders and ensure compliance with regulations.
• Process customs documentation and respond to customer requests.
• Coordinate with internal departments for operational efficiency.

Skills

Logistics Management

Customer Service

Analytical Skills

Communication Skills

Problem-Solving

Teamwork

English Proficiency

Education

Bachelor's Degree in Business Administration

Degree in Logistics

Degree in Foreign Trade

Tools

MS Office

Oracle ERP

Job description

DowAksa, a pioneering joint venture between Dow Inc. and Aksa Akrilik, is at the forefront of material science solutions. Operating from our cutting-edge Yalova Plant, we specialize in producing high-quality carbon fiber and advanced materials. As we continue to grow, we're excited to announce a new opportunity for a Customer Service Specialist to join our dynamic team.

At DowAksa, we value innovation, sustainability, and collaboration. Our commitment to excellence drives us to explore new horizons in the carbon fiber and composites industry.

Required Qualifications

• Bachelor's degree in Business Administration, Logistics, Foreign Trade or similar fields,
• Preferably two years of work experience in logistics, international operations (especially in export) or as a customs broker,
• Familiarity with customs, international and domestic transport processes and operations,
• Proficiency in written and spoken English,
• Good knowledge of MS Office applications, and preferably experience with Oracle ERP,
• Good communication and follow-up/coordination skills, competent in teamwork, with a strong analytical approach and a learning attitude to solve problems,
• Strong customer-oriented mindset,
• Residing or willing to reside in Yalova or Karamürsel,
• No obstacles to traveling inland or abroad.

Main Duties & Responsibilities

• Manage customer orders/requests and oversee the movement of goods out of the company, ensuring compliance with local laws and regulations; monitor and manage customer orders from origin to final destination for accurate and timely shipments.
• Understand processes, documentation, and terminology involved in international shipping from the issuance of the customer's purchase order through delivery.
• Process and ensure accuracy of customs documentation (e.g., Commercial Invoices, Packing Lists, ATR, Origin Documents) to meet destination country regulations and Turkey Customs rules.
• Respond to customer/broker requests, resolve operational issues, and handle incidents.
• Proactively address challenges in daily operations, promote positive results, and coordinate with internal/external departments (Sales, Purchasing, Planning, Warehouse, Finance, Customs Broker, Forwarders) to report status updates and potential issues.
• Enter transportation data into internal/external tracking systems.
• Contribute to continuous process development and awareness.
• Update and share changes within our Export Trade Compliance Manual as required.