Customer Service Specialist

Weidmann; Gebze; On-site; TRY 150,000 - 300,000; Full time

Job summary

A leading technology firm in Gebze is seeking a Customer Service Specialist to provide support to the sales team. Responsibilities include managing order processes, coordinating shipments, and ensuring customer satisfaction. The ideal candidate has a technical degree, relevant experience, and excellent English skills. This role offers a dynamic work environment and opportunities for growth.

Benefits

Professional and dynamic international environment

Challenging role in a multinational company

Professional development opportunities

Medical insurance and transportation benefits

Qualifications

• Degree in technical education, preferably related to Electrical or Mechanical fields.
• Newly graduated or maximum 2 years of previous relevant experience with a strong focus on sales.
• Fluency in spoken and written English is a must.

Responsibilities

• Start the sales process by receiving offer requests from customers.
• Manage production and shipment in accordance with customers' orders.
• Communicate with customers regarding price and deadline changes.

Skills

Fluency in spoken and written English

Organizational skills

Problem-solving

Interpersonal relationship skills

Education

Degree in technical education (Electrical or Mechanical)

Tools

SAP system

Job description

Overview

Join our team, which strives for continuous learning and improvement.

We are a globally active family company whose sustainable and responsible actions contribute to improved living standards. We are an attractive employer with a value-oriented corporate culture based on trust, appreciation and continuous improvement.

Weidmann Electrical Technology has been at the heart of the global transformer industry for over 140 years. With deep rooted knowledge in the design, development and operation of transformers, Weidmann is a leading integrated solutions provider for specialized product and services in the energy sector.

The role

Customer Service Specialist is mainly responsible for providing support in all functional areas of Sales, provides assistance and support to the sales team by responding to customer inquiries, processing orders, and maintaining sales-related day-to-day tasks.

How you’ll make an impact

• Start the sales process by receiving offer requests from customers and follow up closely until the order is finished,
• Manage the process by working in coordination with relevant departments to ensure production and shipment are in accordance with customers\' orders,
• Communicate with the customer regarding price and deadline changes,
• Expedite requests rush orders and altering sales orders and shipping information as required,
• Recording, check or update orders in the SAP system and carry out documentation operations,
• Ensure that the daily work complies with the relevant business process,

What do you bring

• A degree in technical education, preferably related to Electrical or Mechanical fields,
• Newly graduated or maximum 2 years of previous relevant experience with a strong focus on sales,
• Fluency in spoken and written English is a must,
• Having knowledge on technical drawings is a must,
• Excellent organizational, problem-solving, and interpersonal relationship skills are required,
• Willing to work in a customer-focused, fast-paced environment located in our factory in Gebze.

What do we offer?

• Professional, pleasant, and dynamic international environment,
• A varied and challenging role in a multinational and innovative company,
• Education and development of skills aimed towards international compliance, opportunities for shaping and realizing your career goals,
• Remuneration packages depending on skill-set and professional experience according to local market level. Medical insurance, gifts, transportation, etc.

We look forward to hearing from you soon!

Please apply via LinkedIn.

AT WEIDMANN WE ARE COMMITTED TO EQUAL OPPORTUNITIES AND GROWTH FOR ALL TALENTS. WE ARE CONVINCED THAT A DIVERSE AND INCLUSIVE WORK ENVIRONMENT INCREASES MUTUAL UNDERSTANDING AND INNOVATION OF OUR BUSINESS.