Customer Service Representative (German speaking) (Relocate to Athens, Greece)

Concentrix; Konak; Remote; TRY 50,000 - 150,000; Full time

Job summary

A leading customer service company is seeking a dedicated Customer Support Representative fluent in German to provide exceptional support to customers. You will manage various communication channels and build trust with clients while meeting service targets. The role offers full relocation support to Greece, an indefinite contract, a competitive salary, and great employee benefits including health insurance and gym access.

Benefits

Full Relocation Support

Indefinite contract

Competitive remuneration package

10% monthly performance bonus

Private health insurance + Dental Care

Free gym access

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong focus on customer needs and understanding of customer behavior.
• Ability to thrive in a fast-paced and target-driven environment.

Responsibilities

• Manage inbound calls, emails, or live chats.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open communication.

Skills

Customer support experience

Fluent in German

Good level of English

Strong communication skills

Problem-solving skills

Active listening skills

Ability to multitask

Job description

The Role

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in German.

No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.

What You’ll Be Doing

• Manage inbound calls, emails, or live chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call-handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Ideal Profile

Requirements

• Proven customer support experience or experience as a client service representative
• Fluent in German
• Good level of English
• Strong focus on customer needs and understanding of how customers can behave
• Strong communication, problem-solving, and active listening skills
• Strong written skills
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Sense of ownership and pride in your performance and its impact on the company’s success

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Hellas is an equal-opportunity employer. Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

What’s on Offer?

• Full Relocation Support (including flights, accommodation & transportation)
• Indefinite contract
• Competitive remuneration package (14 Salaries/year)
• 10% monthly performance bonus
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international Career through the International Mobility program
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views
• Enjoy your lunch break at our brand new corporate cafeteria