Customer Service Representative

Sensient Technologies Corporation; Gebze; On-site; TRY 50,000 - 150,000; Full time

Job summary

A leading global manufacturer of colorants is seeking a Customer Service Representative in Gebze, Turkey. The successful candidate will coordinate customer communications during the order-to-delivery process, support logistics, and ensure smooth operations across departments. A Bachelor's degree and 2-3 years of experience along with fluency in Turkish and English are essential. This role offers a competitive salary and development opportunities.

Benefits

Good salary and benefits

Opportunity for development

Effective training during onboarding

Qualifications

• Minimum 2-3 years of related experience.
• Strong communication skills in Turkish and English, both written and spoken.
• Open to learning and adapting.

Responsibilities

• Coordinate customer communication throughout the order-to-delivery process.
• Organize shipments and coordinate with relevant departments.
• Enter export and import product orders.
• Ensure timely approval of proforma invoices.
• Coordinate logistics for timely order processing.

Skills

Fluent in Turkish

Fluent in English

Strong communication skills

Problem-solving skills

Time management

Education

Bachelor's degree in related departments

Tools

MS Office programs

Job description

Overview

We are currently seeking a Customer Service Representative to join our Customer Service Department, who possesses the qualifications listed below, to work in our company that develops and produces natural extracts and food colorants.

What you’ll do

• Coordinate customer communication throughout the order-to-delivery process by receiving orders via email, notifying relevant departments, monitoring production and delivery, and providing timely shipment updates to customers
• Organize shipments by coordination of internal units and provide customer requirements to all relevant departments to Sales, Production Planning, Logistics and Finance
• Enter the export and imported product orders
• Ensure proforma invoice is approved by customer and keep customer master data up to date
• All necessary export documents are provided on time, order is processed within the credit limit, and coordinate logistics
• Ensure that the planning function is carried out effectively with the sales and production units

What you’ll bring

• Bachelor's degree in related departments
• Minimum 2-3 years of related experience
• Strong communication skills with fluency in Turkish and English (both written and spoken)
• Strong problem-solving skills and good time management, open to learn
• Knowledge of MS Office programs

What you’ll get

• Opportunity to collaborate with your colleagues, onsite 5 days per week
• Good salary, benefit offering and development opportunities
• A thorough and effective training experience during onboarding and beyond

About Sensient

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

About Sensient Colors

Sensient Colors is a leading developer, producer, and supplier of natural and synthetic color systems for customers around the globe. The Company's high-performance products play a vital role in the manufacture of foods and beverages, cosmetic and pharmaceutical colors and coatings, and colors for agricultural uses, household cleaners and paper products.

As a dynamic and versatile global leader, we offer a competitive salary and a comprehensive benefits package. For more information, please visit our website at: http://www.sensient.com.